Assoc. Product Manager (Technology )

Blackhawk Network; Pleasanton (CA); Hybrid; USD 105,000 - 137,000; Full time

Benefits offered by this job

401k match

Health benefits (medical, dental, VFI)

Paid holidays

Sick leave accrual

Parental leave

Life insurance

Disability insurance

Flexible spending accounts

Wellness benefits

Flexible time off

Job summary

Blackhawk Network is seeking an Associate Product Manager for core onboarding services in the Bay Area. The hybrid role blends remote work with in-office collaboration on Tuesdays and Wednesdays at the Pleasanton headquarters.

You will help build a unified onboarding platform, partnering with content and distribution teams to streamline processes and governance across geographies. You’ll work with engineering, operations, and legal to define requirements, write user stories, and drive from

Qualifications

• Bachelor’s degree required; +2 years in product management or related field.
• Strong analytical and problem-solving abilities; able to navigate complex processes.
• Excellent written and verbal communication; collaborate across teams.
• Comfortable working with data and evolving requirements; adaptable to change.

Responsibilities

• Support development of BHN's onboarding and governance platform roadmap for scalability.
• Analyze workflows to simplify onboarding and improve partner experience across regions.
• Define product requirements, write user stories, document flows, and manage backlogs.
• Collaborate with engineering, operations, legal to deliver scalable onboarding capabilities.
• Explore AI, automation, and self-service to reduce manual effort and improve data access.
• Monitor KPIs, identify pain points, and prioritize onboarding enhancements.
• Coordinate with global stakeholders across NA, Europe, APAC, LATAM for launches.

Skills

Analytical thinking

Structured problem-solving

Communication skills

Data-driven

Cross-functional collaboration

Ambiguity navigation

Organizational skills

AI curiosity

Education

Bachelor’s degree in Computer Science, Engineering, Business, or related field

Tools

APIs

System integrations

Web technologies

Job description

About Blackhawk Network

Today, through BHN's single global platform, businesses of all kinds can tap into the world's largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN's network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Hybrid flexibility:At Blackhawk Network, you’ll enjoy the best of both worlds—focused remote work plus in-person collaboration onTuesdays and Wednesdays,our regular in-office days at our Pleasanton headquarters. This rhythm gives you the tools, connection, and autonomy you need to make a real impact.

Overview

At Blackhawk Network, we're transforming the global branded payments ecosystem. Our platforms connect brands, partners, and consumers across 100+ countries, powering digital and physical solutions that enrich everyday experiences.

We are looking for an Associate Product Manager to join our Core Services – Onboarding pillar. This role will contribute to building a unified, scalable foundation for content and partner onboarding—one that reduces complexity, accelerates time-to-launch, and supports the next generation of BHN's growth.

You’ll help drive onboarding initiatives across content and distribution:

• Supporting the onboarding of new content partners and aggregators onto BHN.
• Helping distribution partners seamlessly buy and sell BHN content.
• Working with cross-functional teams to simplify and streamline onboarding processes across geographies and product lines.

This is not just about process efficiency—it is about contributing to core capabilities that enable ordering platforms to innovate while maintaining robust governance of BHN's master data. The impact of your work is direct: faster time-to-revenue, lower operational effort, and improved visibility into a single BHN client view.

If you're eager to grow your product management career, enjoy collaborating across business and technology teams, and are passionate about solving problems and removing friction from complex ecosystems, this role is for you.

This is a hybrid role in the Bay Area.

Responsibilities

• Support the development and execution of BHN's unified onboarding and governance platform roadmap, focused on scalability, automation, and reducing time-to-launch.
• Analyze complex business workflows and identify opportunities to simplify onboarding, improve operational efficiency, and enhance partner experience across content and distribution.
• Work with cross-functional teams to define product requirements, write features and user stories, document process flows, assess change impacts, manage product backlogs, and drive execution from concept to launch.
• Collaborate with engineering, operations, legal, and business stakeholders to deliver scalable onboarding capabilities aligned with compliance, governance, and business needs.
• Explore and leverage AI technologies, workflow automation, and self-service capabilities to reduce manual effort, improve data accessibility, and streamline onboarding processes.
• Use data and KPIs to identify pain points, measure product impact, prioritize enhancements, and continuously improve onboarding outcomes.
• Partner with global stakeholders across North America, Europe, APAC, and LATAM to support product launches, adoption, and rollout of scalable platform capabilities.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
• +2 years of experience in product management, business analysis, technology, or a related field. Recent graduates are encouraged to apply.
• Strong analytical and structured problem-solving skills, with the ability to understand complex business processes and identify opportunities for improvement.
• Demonstrated technical aptitude; familiarity with APIs, system integrations, data models, or web technologies is a plus.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across technical and business teams.
• Comfortable working with data, navigating ambiguity, and managing multiple priorities in a fast-paced environment.
• Highly organized, proactive self-starter with a willingness to learn, take ownership, and drive results.
• Passion for building products that improve operational efficiency, automation, and customer experience.
• Curiosity about emerging technologies, including AI, and an interest in applying them to solve real‑world business problems.
• Interest or experience in fintech, payments, or enterprise platforms is a plus.

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Employment is contingent upon the successful completion of a background check.

Benefits

Salary Range for California Residents Only: $105,300.00 to $136,916.00

Salary Range for Illinois Residents Only: $80,370.00 to $104,494.00

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year, 1 hour of sick pay accrual for every 30 hours worked, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.

EEO Statement

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other "Fair Chance" laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia's ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.