Onboarding & Learning Architect - Training Specialist

CarePortal; Kansas City (KS); On-site; USD 48,000 - 64,000; Full time

Job summary

CarePortal in Kansas City, MO seeks a Training Specialist to design and deliver onboarding and ongoing learning for staff and network partners, aligning with CarePortal's mission and values. You will lead onboarding logistics, maintain LMS courses, develop curriculum, and collaborate across teams to ensure resources reflect platform updates and field best practices.

The role emphasizes adult learning, data-driven improvement, and a commitment to serving local children and families through

Qualifications

• Committed to following Jesus and mobilizing others to serve His Kingdom.
• Consistent demonstration of CarePortal's Core Values of courage, humility and excellence.
• Strong desire to serve others and help them succeed.
• 1-2 years experience in instructional design, or related associate or bachelor’s degree.
• Experience in building and utilizing blended learning strategies for a diverse set of adult learners.
• Strong time management and organizational skills with high attention to detail.
• Strong writing and editing skills without overreliance upon AI.
• Capability to learn new technologies with a posture of continuous learning.
• Demonstrated technical skills in Microsoft Office, Google Suite, and virtual meeting software.
• Experience in giving and receiving feedback and direction as part of a culture of continuous improvement.

Responsibilities

• Maintain detailed expertise on CarePortal functionality, network structure and implementation, role standards, and performance metrics.
• Manage logistics and learning resources of CarePortal U onboarding curriculum, including regular Presentation Days for staff to give practice presentations.
• Assist with facilitating CarePortal Platform Certification review sessions for Implementing Partner teams, as needed.
• Support and collaborate with supervisors on the onboarding and certification journeys of staff and network partners, as needed.
• Proactively collaborate with other teams on learning resources for implementation best practices, manager training, professional and leadership development, and more.
• Manage and improve all LMS courses and their supporting resources, and coordinate necessary changes based on updates to policy and role changes.
• Support the development and implementation of Leadership and Professional Development content and strategies.
• Partner with the Human Resources team to coordinate a consistent and professional experience over the first two days for new staff that sets them up for a clear and effective onboarding experience.
• Establish and monitor objective performance metrics and subjective user feedback on available training content.
• Other duties as assigned

Skills

Instructional design experience

Blended learning strategies

Time management & organization

Writing & editing skills

Microsoft Office

Google Suite

Virtual meeting software

Learn new technologies

Feedback & collaboration

Education

Associate or bachelor’s degree

Tools

Microsoft Office

Google Suite

Virtual meeting software

Job description

CarePortal in Kansas City, MO seeks a Training Specialist to design and deliver onboarding and ongoing learning for staff and network partners, aligning with CarePortal's mission and values. You will lead onboarding logistics, maintain LMS courses, develop curriculum, and collaborate across teams to ensure resources reflect platform updates and field best practices.

The role emphasizes adult learning, data-driven improvement, and a commitment to serving local children and families through