Onboarding & Implementation Specialist

Rain; New York (NY); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Unlimited time off

Flexible working

Health benefits

401(k) with match

Equity plan

Wellness stipend

Meal stipend

Team summits

Job summary

Rain is seeking an Implementation Specialist in New York to lead onboarding for partners, coordinating with sales, solutions, operations, and compliance. You will tailor solutions, integrate accounts, and troubleshoot during onboarding, ensuring a seamless partner experience.

The role emphasizes data-driven improvements, business requirements definition, and collaboration with product managers to enhance Rain’s onboarding workflows.

Qualifications

• Bachelor's degree in Business, Analytics, Economics, or a related field.
• Strong analytical and problem-solving abilities.
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Collaborate with internal teams to understand customer needs and tailor onboarding solutions.
• Facilitate integration of company accounts into the platform and troubleshoot issues during onboarding.
• Analyze product performance and track onboarding metrics for improvements.
• Design onboarding workflows for new business customers.
• Provide data-driven insights to improve user experience and Rain product usage.
• Define business requirements for onboarding with product managers and create user stories.

Skills

Analytical skills

Problem solving

Cross-functional collaboration

Communication

Independent ownership

Education

Bachelor's degree in Business, Analytics, Economics, or related field

Tools

SQL

Job description

Rain is seeking an Implementation Specialist in New York to lead onboarding for partners, coordinating with sales, solutions, operations, and compliance. You will tailor solutions, integrate accounts, and troubleshoot during onboarding, ensuring a seamless partner experience.

The role emphasizes data-driven improvements, business requirements definition, and collaboration with product managers to enhance Rain’s onboarding workflows.