Onboarding & Implementation Lead (Hybrid, Atlanta)

Purchasing Power, LLC

Atlanta (GA)

Hybrid

USD 70,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Company-paid life insurance

401(k) retirement plan

Career development opportunities

Employee Purchase Program

Job summary

Purchasing Power, a PROG Holdings company, is seeking an Associate Implementation Manager to oversee onboarding for new direct clients and brokers. This hybrid Atlanta role drives end-to-end implementations, coordinates with fulfillment teams, brokers, and TPAs, and ensures data transfers follow standardized processes.

Based in Atlanta, GA, you will translate business and technical requirements, maintain documentation, and coach teams for smooth client transitions.

Qualifications

Bachelor's degree required; minimum of 3 years of experience in employee voluntary benefits, client onboarding, client servicing, or a related operational support function.
Experience supporting client onboarding, implementation, or account setup processes, preferably in a B2B, broker, TPA, benefits, payroll, or client services environment.
Experience establishing B2B electronic and manual data file transfers, including familiarity with various file types and transfer methods.
Strong project coordination skills, with experience managing timelines, deliverables, follow-ups, and low- to medium-complexity client projects.
Proven ability to communicate clearly with clients, external partners, and internal cross-functional teams to keep work moving and resolve questions or gaps.

Responsibilities

Manage the end-to-end onboarding timeline for assigned new clients, ensuring a consistent and efficient transition to ongoing account administration.
Communicate implementation milestones, requirements, deadlines, timeline adjustments, and project updates to clients, brokers, TPAs, and internal partners.
Coordinate the operational setup of new clients using standardized implementation processes, approved file layouts, and established secure data transfer protocols.
Partner with internal teams, including fulfillment teams and Account Executives, to complete low-complexity platform changes for in-force clients.
Gather, document, and translate business and technical requirements related to client onboarding, file layouts, data transfer methods, and ongoing administration needs.
Maintain organized implementation documentation and ensure accurate client configurations throughout the onboarding process.
Monitor assigned projects against confirmed deadlines and proactively escalate risks, dependencies, or timeline concerns.
Identify and communicate process barriers, including bottlenecks, technology constraints, resource constraints, or administrative pain points that may affect client onboarding or program administration.
Recommend internal process improvements to reduce client administrative burden and support smoother implementation outcomes.
Demonstrate strong follow-through and ownership of assigned onboarding and client change projects from initiation through completion.