Onboarding Experience Specialist

Plaid; San Francisco (CA); Hybrid; USD 65,000 - 100,000; Full time

Job summary

Plaid is seeking an Onboarding Coordinator in San Francisco to join the Employee Experience team. You will coordinate onboarding logistics, support new-hire travel, answer questions, and assist with in-person sessions to create a warm, seamless welcome for new Plaids.

You will also assist with employee events and programs, serve as the first point of contact across email, Slack, and support tickets, and help ensure programs run smoothly through strong organizational skills and cross-team

Qualifications

• 1–3 years of experience in onboarding, events, employee experience, HR, workplace experience, administrative support, or a related role.
• Strong organizational and coordination skills, with the ability to manage multiple tasks, deadlines, and details at once.
• Clear, warm, and timely written and verbal communication skills across email, Slack, support tickets, and in-person interactions.
• Experience supporting the planning and execution of events, meetings, onboarding programs, or other employee‑facing experiences.
• Confidence speaking in front of groups and a willingness to facilitate onboarding sessions with training and support.
• Strong attention to detail when managing calendars, travel arrangements, participant lists, materials, communications, and other program logistics.
• A collaborative mindset and comfort working with partners across teams such as People, Workplace, TechOps, Communications, and Finance.
• Ability to provide friendly, solutions‑oriented support to new hires and employees while knowing when to involve the appropriate partner.
• Comfort working in a fast-paced environment where priorities may shift and processes may continue to evolve.
• Commitment to creating inclusive and welcoming experiences for employees from different backgrounds and locations.
• Comfort being a visible presence in the San Francisco office three days per week, Tuesday–Thursday, and engaging with employees face‑to‑face.
• Must be able to lift up to 50 pounds.

Responsibilities

• Coordinate in-person onboarding cohorts including calendars, rooms, materials, supplies, Slack groups, and welcome communications.
• Manage and review new hire travel logistics, including reviewing bookings, following up with new hires, flagging out-of-policy bookings, processing spend limit requests, and coordinating hotel bookings and travel details for non-SF new hires with our T&E partners.
• Keep onboarding details accurate and organized by maintaining participant lists, tracking travel and attendance, updating internal resources, and communicating changes to key partners.
• Be a friendly and reliable resource for new hires by monitoring and responding to questions in Zendesk within established response times, providing clear and welcoming support, and involving partner teams when needed.
• Help bring onboarding days to life by preparing spaces, organizing materials, coordinating meals and supplies, and providing hands-on support to facilitators and new hires.
• Lead or facilitate onboarding sessions as needed, creating an engaging and welcoming experience for each new-hire cohort.
• Gather feedback and identify opportunities to improve onboarding logistics, communications, and the overall new-hire experience.

Skills

Onboarding coordination

Event planning

Travel coordination

Customer service

Cross-team collaboration

Tools

Zendesk

Brex

Google Workspace

Slack

Job description

Plaid is seeking an Onboarding Coordinator in San Francisco to join the Employee Experience team. You will coordinate onboarding logistics, support new-hire travel, answer questions, and assist with in-person sessions to create a warm, seamless welcome for new Plaids.

You will also assist with employee events and programs, serve as the first point of contact across email, Slack, and support tickets, and help ensure programs run smoothly through strong organizational skills and cross-team