Onboarding & Digital Experience Architect

Millipore Corporation; St. Louis (MO); On-site; USD 70,000 - 97,000; Full time

Job summary

MilliporeSigma seeks an Onboarding & Digital Experience Expert to join the Discovery Solutions Customer Success team in the United States. You will accelerate customer adoption of our digital self-service platforms by guiding onboarding journeys, enabling account setup, and delivering scalable educational resources.

You will partner with product, sales, and support to resolve questions, optimize setup steps, and monitor activation and digital adoption metrics, drawing on data and VOC insights to

Qualifications

• Bachelor's degree (or higher) in Business, Marketing, Sciences, or a related field
• 2+ years in customer support, customer success, onboarding or eCommerce/digital support

Responsibilities

• Guide customers through onboarding including account setup, digital activation, and early-journey support to ensure a smooth experience
• Act as liaison between customers and internal teams (Product Screening, CMMG, Sales) to resolve questions, streamline setup steps, and remove friction
• Deploy onboarding/growth plays and monitor their effectiveness (activation lift, redemption, downstream behavior) and recommend data-driven improvements
• Create and maintain customer-facing digital onboarding content, including webinars, user guides, and step-by-step resources
• Deliver internal enablement sessions to CS, TS, Sales, and other partners to strengthen onboarding consistency and digital tool readiness
• Monitor insights with a Continuous Improvement Mindset; assist in rollout and adoption of enhancements using data and VOC insights
• Develop, monitor, and report onboarding and digital adoption metrics, KPIs, and performance targets; analyze trends and provide actionable insights

Skills

Customer onboarding

Communication

Analytical skills

Facilitation

Education

Bachelor's degree

Tools

SFDC

ERP

UNITE/EVO

Job description

MilliporeSigma seeks an Onboarding & Digital Experience Expert to join the Discovery Solutions Customer Success team in the United States. You will accelerate customer adoption of our digital self-service platforms by guiding onboarding journeys, enabling account setup, and delivering scalable educational resources.

You will partner with product, sales, and support to resolve questions, optimize setup steps, and monitor activation and digital adoption metrics, drawing on data and VOC insights to