Customer Onboarding & Digital Experience Specialist

MilliporeSigma; St. Louis (MO); On-site; USD 55,000 - 165,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

Retirement contributions

Other perquisites

Job summary

MilliporeSigma is seeking an Onboarding & Digital Experience Expert to join the Discovery Solutions Customer Success team in the United States. You will accelerate customer adoption of our digital self-service platforms by supporting onboarding journeys, enabling smooth account setup, and delivering scalable educational resources to create a confident digital journey.

In this role you will collaborate with Product Screening, CMMG, and Sales, deploy onboarding plays, monitor activation lift and

Qualifications

• Bachelor’s degree in Business, Marketing, Sciences, or related field.
• 2+ years in customer support, customer success, onboarding or eCommerce/digital support.

Responsibilities

• Guide onboarding and digital activation to ensure a smooth experience.
• Act as liaison between customers and internal teams to resolve questions and streamline setup.
• Deploy onboarding plays and monitor effectiveness, recommending data-driven improvements.
• Create and maintain customer-facing onboarding content, including webinars and step-by-step resources.
• Deliver internal enablement sessions to CS, TS, Sales, and partners.

Skills

Customer support

Customer success

Onboarding

Digital platforms

Data analysis

Communication

Education

Bachelor's degree or higher

Tools

SFDC

ERP

UNITE/EVO

Support tools

Job description

MilliporeSigma is seeking an Onboarding & Digital Experience Expert to join the Discovery Solutions Customer Success team in the United States. You will accelerate customer adoption of our digital self-service platforms by supporting onboarding journeys, enabling smooth account setup, and delivering scalable educational resources to create a confident digital journey.

In this role you will collaborate with Product Screening, CMMG, and Sales, deploy onboarding plays, monitor activation lift and