Onboarding & Digital Experience Architect

MilliporeSigma; St. Louis (MO); On-site; USD 55,000 - 165,000; Full time

Benefits offered by this job

Health insurance

PTO

Retirement contributions

Performance-based bonuses

Job summary

MilliporeSigma seeks an Onboarding & Digital Experience Expert (Workflow) to accelerate adoption of our digital self-service platforms. You will guide onboarding journeys, enable smooth account setup, and deliver scalable educational resources.

You will collaborate with Product Screening, CMMG and Sales to resolve questions, deploy onboarding plays, monitor activation lift, and create webinars and step-by-step guides for customers. Strong communicators with analytical minds thrive here.

Qualifications

• Bachelor’s degree in a relevant field and strong communication skills.
• 2+ years in customer support, customer success, onboarding or digital support.
• Familiarity with SFDC, ERP, Org Admin, UNITE/EVO and support tools.
• Project management or process improvement experience preferred.

Responsibilities

• Guide customers through onboarding—account setup, digital activation, and early onboarding support.
• Liaise between customers and internal teams (Product Screening, CMMG, Sales) to resolve questions.
• Deploy onboarding plays and monitor effectiveness, recommending data-driven improvements.
• Create and maintain customer-facing digital onboarding content (webinars, guides, resources).
• Deliver internal enablement sessions to CS, TS, Sales and partners to improve tool readiness.
• Identify process improvements to simplify onboarding workflows and reduce friction.

Skills

Communication

Analytical skills

Facilitation

Stakeholder management

Education

Bachelor's degree in Business, Marketing, Sciences, or related field

Tools

SFDC

ERP

Org Admin

UNITE/EVO

Support tools

Job description

MilliporeSigma seeks an Onboarding & Digital Experience Expert (Workflow) to accelerate adoption of our digital self-service platforms. You will guide onboarding journeys, enable smooth account setup, and deliver scalable educational resources.

You will collaborate with Product Screening, CMMG and Sales to resolve questions, deploy onboarding plays, monitor activation lift, and create webinars and step-by-step guides for customers. Strong communicators with analytical minds thrive here.