Digital Onboarding Experience Specialist

MilliporeSigma; St. Louis (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

MilliporeSigma is seeking an Onboarding & Digital Experience Expert to accelerate customer adoption of our digital self-service platforms. You will guide onboarding journeys, enable smooth account setup, and deliver scalable educational resources to support a seamless digital journey.

You will collaborate with cross-functional teams (Product Screening, CMMG, Sales) to resolve questions, measure onboarding outcomes, and share data-driven improvements with stakeholders to drive customer success.

Qualifications

• Bachelor’s degree in Business, Marketing, Sciences, or a related field.
• 2+ years in customer support, customer success, onboarding or eCommerce/digital support.
• Familiarity with SFDC, ERP, Org Admin, UNITE/EVO and support tools.
• Project management, Lean Six Sigma, or other process efficiency experience.
• Strong communication, facilitation, and analytical skills.
• Experience in training or content development preferred.
• Multilingual helpful, but not required.

Responsibilities

• Support onboarding & digital enablement: guide customers through onboarding—including account setup, digital activation, and early-journey support—to ensure a smooth and consistent experience.
• Act as liaison between customers and internal teams (Product Screening, CMMG, Sales) to resolve questions, streamline setup steps, and remove friction.
• Deploy onboarding/growth plays and monitor their effectiveness (activation lift, redemption, downstream behavior), recommending data-driven improvements.
• Help to create and maintain customer-facing digital onboarding content, including webinars, user guides, and step-by-step resources, as needed.
• Deliver internal enablement sessions to CS, TS, Sales, and other partners to strengthen onboarding consistency and digital tool readiness.
• Monitor insights with a continuous improvement mindset; develop, monitor, and report onboarding metrics and KPIs; support decision-making.

Skills

Customer success

Onboarding

Communication

Data analysis

Training content

Content development

Education

Bachelor's degree

Tools

SFDC

ERP

Org Admin

UNITE/EVO

Job description

MilliporeSigma is seeking an Onboarding & Digital Experience Expert to accelerate customer adoption of our digital self-service platforms. You will guide onboarding journeys, enable smooth account setup, and deliver scalable educational resources to support a seamless digital journey.

You will collaborate with cross-functional teams (Product Screening, CMMG, Sales) to resolve questions, measure onboarding outcomes, and share data-driven improvements with stakeholders to drive customer success.