Onboarding & Credentialing Coordinator

Child & Family Services, Inc; New Bedford (MA); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

401K employer match

Life Insurance

Long Term Disability

AD&D

Wellworks for You

Job summary

Child & Family Services, Inc. is seeking an Onboarding & Credentialing Coordinator to support HR with onboarding, credentialing and training processes in a full-time role in Massachusetts.

You will manage paperwork, offers, background checks and new hire orientation, while ensuring compliance and accuracy across Credentialing activities. The role requires a degree (Bachelor's preferred or Associate's in HR/Business Admin) and 2–3 years HR experience, with strong Excel and HRIS skills.

Qualifications

• Bachelor's Degree preferred; Associate's degree in Human Resources, Business Administration or a related field and 2-3 years of Human Resources experience is required.
• Proficiency in Microsoft Office Suite, especially Excel and HRIS software; Paycom experience desirable.
• Excellent attention to detail and data entry experience.

Responsibilities

• Communicate with new hires to collect required paperwork and information while providing a welcoming onboarding experience.
• Send contingent and official offer letters to candidates.
• Conduct thorough background checks on potential candidates, including criminal history, employment verification, education verification, and other relevant checks.
• Support the Training Manager with CEU processing and training compliance.
• Prepare new hire orientation materials and maintain new employee personnel files.
• Assist HR leadership with Agency compliance requirements.
• Administer referral and sign-on bonus processes.
• Assist credentialing applications and maintain credentialing files for clinical staff.

Education

Bachelor's Degree preferred

Associate's degree in HR/Business Admin or related field

Tools

Excel

HRIS software Paycom

Job description

Overview

Salary Range

$24.00 - $26.00 Hourly

Associate's Degree

Description

The Onboarding & Credentialing Coordinator supports the Human Resources department by coordinating employee onboarding, credentialing, and training-related processes that help new and current employees feel prepared, informed, and supported in their roles. This position is full-time, 40 hours per week.

Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.

Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.

Job Responsibilities & Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Administrative

• Communicate with new hires to collect required paperwork and information while providing a welcoming, clear, and supportive onboarding experience.
• Send contingent and official offer letters to candidates.
• Conduct thorough background checks on potential candidates, including criminal history, employment verification, education verification, and other relevant checks. Conduct follow up checks per Agency guidelines.
• Support the Training Manager with both continuing education unit (CEU) processing and training compliance.
• Prepare new hire orientation materials to ensure new staff are provided a successful start.
• Create and maintain new employee personnel files.
• Assist HR leadership with Agency compliance requirements.
• Administer referral and sign-on bonus processes.

Credentialing

• Assist clinical staff with completion of credentialing applications, CAQH profiles and credentialing renewals.
• Maintain credentialing files/spreadsheets and submission of credentialing applications for clinical staff.
• Communicate with insurance contacts regularly for updates on applications and credentialing status of clinical staff.
• Maintain, monitor and submit insurance credentialing rosters.
• Work collaboratively with the billing department to ensure credentialing process is up-to-date and clinical staff are credentialed with appropriate insurance companies.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Required Education and Experience

Bachelor's Degree preferred; Associate's degree in Human Resources, Business Administration or a related field and 2-3 years of Human Resources experience is required. Ability to maintain confidentiality and handle sensitive information with discretion. Proficiency in Microsoft Office Suite, especially Excel and HRIS software, Paycom experience is desirable. Excellent attention to detail and data entry experience. Ability to work independently and collaboratively as part of a team. Experience working in an organization with multiple locations. Health care credentialing experience is highly desirable.

Cultural Competency Qualifications:

• Awareness of personal attitudes, beliefs, biases, and assumptions about others
• Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
• Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
• Cultural knowledge of key populations that will be served to address disparities in service delivery
• Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
• Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency
• Benefit eligible at 20+ hours per week
• Medical - Harvard Pilgrim/HealthPlans Inc.
• Dental - Delta Dental of MA
• Vision - EyeMed
• Wellworks for You (Employee Wellness)
• 2 weeks' vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
• 12 Sick Days, 10Paid Holidays, and 2 Personal Days per year
• Tuition reimbursement - Up To $1,500 per calendar year
• Professional Licensure reimbursement (LICSW, LMHC)
• Flexible spending accounts - save on medical expenses and dependent care!
• 401K - CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
• 100% Employer paid Life Insurance
• 100% Employer paid Long Term Disability and AD&D
• 24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events!

Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.