IT Systems Analyst

Child & Family Services Inc; New Bedford (MA); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K matching

Paid time off

Job summary

Child & Family Services Inc is seeking an IT Systems Analyst to maintain and secure computer systems, troubleshoot outages, and support users. You will install software, manage servers, and work on on-going IT projects while ensuring HIPAA compliance and data integrity.

The role includes on-call responsibilities, vendor coordination, and documentation to support a reliable IT environment for the organization.

Qualifications

• BA in Information Technology, Computer Science, or related field preferred; high school diploma required
• At least 3 years of experience in IT support, infrastructure, or security analyst roles
• Strong understanding of WAN/LAN topologies and system security concepts
• Familiarity with HIPAA requirements and data backup/recovery procedures

Responsibilities

• Maintain and operate computer systems and networks for reliability
• Troubleshoot system outages and respond to help desk escalations
• Install and upgrade software and server components; manage virtualization
• Provide documentation and technical specs for deployments
• Ensure HIPAA compliance and security of IT infrastructure
• Participate in on-call rotation and assist with IT projects
• Coordinate with vendors for product support and maintenance
• Assist in backups, recovery planning, and disaster recovery testing

Skills

IT support

Server administration

Network troubleshooting

Documentation

Security/compliance

Backup and recovery

On-call support

Vendor coordination

Education

BA in IT/CS or related field

3+ years IT experience

Tools

Windows Server

Linux/Unix

VMware/ virtualization

Active Directory

Job description

SummaryThe IT Systems Analyst will be responsible for researching, developing, implementing, and maintaining software, systems, applications, security, and network configurations. This individual will respond to escalated requests from help desk, troubleshoot, and provide technical support and guidance to users as well as assist in the completion of on-going IT projects. The IT Systems Analyst will aide in the support for system backups and recovery, install patches, updates, and upgrades. This position will perform on-call duties on a recurring basis as part of the operations team. They report directly to the Director of IT.Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.Job Responsibilities & Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Responsible for the maintenance, configuration, and reliable operation of computer systemsTroubleshoot issues and outages as it pertains to systems availability for employeesInstall and upgrade computer components and software, manage virtual servers, and integrate automation processesTroubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issuesProvide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructureDiagnosing and resolving hardware, software, networking, and system issues when they ariseImproving skills according to industry demands and best practicesRespond immediately to security or usability concerns and escalate situations as neededOccasional help desk coverageLead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptionsWork with Director of IT to complete projects and assignmentsEnsures all work is within HIPAA and 42CFR guidelines as it relates to systems deployment and upkeepParticipate in on-call coverage rotationWork with established vendor to diagnose and resolve any issues as it relates to their product or contractual work to assist with internal issuesInstall and test computer-related equipmentSustaining network integrityOther duties as assignedOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Required Education and ExperienceBA in Information Technology, Computer Science or a related discipline preferred; high school diploma requiredAt least 3 years of experience in IT support, infrastructure, or security analyst rolesExperience administering server-side technology and networked computing systemsStrong understanding of WAN/LAN topologiesExcellent critical thinking and problem-solving skillsAbility to prioritize a wide range of workloads with critical deadlinesProject management organizational and planning skillsPrevious experience in help desk environmentsKnowledge of system security (e.g. intrusion detection systems) and data backup/recoveryFamiliarity with various operating systems and platformsExcellent communication skillsAbility to adapt to changing systems and technologies used within the organizationStrong understanding of Microsoft server operating systemsExtensive knowledge in group policy managementKnowledge in Linux / Unix systems a plusStrong understanding of HIPAA requirementsFirm understanding or practice in cloud computing and hostingCultural Competency Qualifications:Awareness of personal attitudes, beliefs, biases, and assumptions about othersKnowledge of the various dimensions of diversity, including gender, race, and ethnicityAcknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same wayCultural knowledge of key populations that will be served to address disparities in service deliveryDemonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's ownDemonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agencyTravel RequiredMust have a valid driver’s license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainingsBenefits:Benefit eligible at 20+ hours per weekMedical – Harvard Pilgrim/HealthPlans Inc.Dental – Delta Dental of MAVision - EyeMedWellworks for You (Employee Wellness)2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years12 Sick Days, 10 Paid Holidays, and 2 Personal Days per yearTuition reimbursement – Up to $1,500 per calendar yearProfessional Licensure reimbursement (LICSW, LMHC)Flexible spending accounts – save on medical expenses and dependent care!401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%100% Employer paid Life Insurance100% Employer paid Long Term Disability and AD&D24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events!Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.