Care Navigator - Social Work

Child & Family Services, Inc; Fall River (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K

Tuition reimbursement

Paid time off

Career development

Job summary

Child & Family Services, Inc. is seeking a Care Navigator to connect clients with behavioral health services, including same- or next-day access, and to coordinate care across multiple settings in the Fall River area.

The role requires a Bachelor’s degree in a related field and at least one year of relevant experience; bilingual candidates are preferred to serve diverse communities. Responsibilities include intake scheduling, referrals, and crisis intervention as needed.

Qualifications

• Bachelor’s Degree level degree in Social Work, Sociology, Psychology or a related human services field.
• Must have at least one year of experience working in an organization providing mental health or substance use services to youth, adults, and/or families.
• Bilingual individuals preferred to best support the needs of our clients and families within the community.

Responsibilities

• Facilitate walk-in process with clients
• Complete pre-screening assessment with client
• Identify client needs and determine service options with client
• Schedule client intake and follow up appointments as appropriate
• Make clinic referral and wait list phone calls
• Make internal and external referrals as appropriate
• Support transitions of care
• Engage in care coordination across health and behavioral health services
• Facilitate wellness and recovery of the whole person, including outreach and engagement, and after-care planning
• Use evidence-based interventions, including motivational interviewing skills
• Develop person-centered service plans as appropriate
• Provide clients and families with advocacy, coaching, training, support, and psychoeducation
• Provide crisis intervention strategies
• Facilitate warm hand offs with Crisis Services as appropriate
• Build and maintain professional relationships and connections with community resources and partners
• Assist and support all functions of Open Access model as appropriate
• Participate in all supervision and training activities as required by CFS
• Maintain record-keeping as required by CFS
• Provide clients with consistent, high-quality care through an array of evidence-based, culturally competent, person and family-centered treatment

Skills

Interpersonal skills

Cultural sensitivity

Care coordination

Education

Bachelor's Degree in Social Work, Sociology, Psychology or related field

Job description

The Care Navigator provides behavioral health services, including access to same-day or next-day services. The Care Navigator acts as a liaison to connect clients and families with the appropriate services. Services may include outpatient therapy, recovery support services, and school-based services.

Full-time Schedule:Mon- 8a-5p, Tues-8a-3:30p, Wed- 11:30-8p, Thurs- 8a-4:30p, Fri-8a-5:00p

Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.

$1 per hour Language Differential! (eligible languages include: Cape Verdean Creole, Haitian Creole, Portuguese, Spanish or ASL)

Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.

Job Responsibilities & Essential Functions

• Facilitate walk-in process with clients
• Complete pre-screening assessment with client
• Identify client needs and determine service options with client
• Schedule client intake and follow up appointments as appropriate
• Make clinic referral and wait list phone calls
• Make internal and external referrals as appropriate
• Support transitions of care
• Engage in care coordination across health and behavioral health services
• Facilitate wellness and recovery of the whole person, including outreach and engagement, and after-care planning
• Use evidence-based interventions, including motivational interviewing skills
• Develop person-centered service plans as appropriate
• Provide clients and families with advocacy, coaching, training, support, and psychoeducation
• Provide crisis intervention strategies
• Facilitate warm hand offs with Crisis Services as appropriate
• Build and maintain professional relationships and connections with community resources and partners
• Assist and support all functions of Open Access model as appropriate
• Participate in all supervision and training activities as required by CFS, funding sources, and accreditation authorities
• Maintain record-keeping as required by CFS, funding sources, and accreditation authorities
• Provide clients with consistent, high-quality care through an array of evidence-based, culturally competent, person and family-centered treatment

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Required Education and Experience

Bachelor’s Degree level degree in Social Work, Sociology, Psychology or a related human services field. Must have at least one year of experience working in an organization providing mental health or substance use services to youth, adults, and/or families. Must demonstrate cultural humility, with an understanding of ethnic, cultural, and/or linguistic considerations for populations serve. Bilingual individuals preferred to best support the needs of our clients and families within the community.

Cultural Competency Qualifications

• Awareness of personal attitudes, beliefs, biases, and assumptions about others
• Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
• Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
• Cultural knowledge of key populations that will be served to address disparities in service delivery
• Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
• Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency
  

Travel Required

Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainings

• Benefit eligible at 20+ hours per week
• Medical – Harvard Pilgrim/HealthPlans Inc.
• Dental – Delta Dental of MA
• Vision - EyeMed
• Wellworks for You (Employee Wellness)
• 2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
• 12 Sick Days, 10Paid Holidays, and 2 Personal Days per year
• Tuition reimbursement – Up to $1,500 per calendar year
• Professional Licensure reimbursement (LICSW, LMHC)
• Flexible spending accounts – save on medical expenses and dependent care!
• 401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
• 100% Employer paid Life Insurance
• 100% Employer paid Long Term Disability and AD&D
• 24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events!

Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.