Onboarding & Client Success Specialist

Broadridge; United States; À distance; USD 24 000 - 34 000; Plein temps

Avantages offerts par ce poste

Bonus Eligible

Résumé du poste

Broadridge is seeking a Client Success Representative to join our Onboarding Team. You will build strong client relationships and guide them through the onboarding process, ensuring satisfaction with our platform.

You will collaborate with the Client Success team to reduce churn, identify engagement metrics, and deliver value. Strong communication, attention to detail, and the ability to learn software quickly are essential in this SaaS role.

Qualifications

• Bachelor’s degree or equivalent experience preferred
• Minimum of 2-3 years of Customer Service experience, in a SaSS environment preferred
• Exceptional written and verbal communication skills
• Excellent attention to detail and quality of work
• Multi-tasking skills, ability to prioritize work and respond to clients within reasonable time frames
• Able to adapt and embrace change on an ongoing basis, and always ready to learn
• Create positive and professional business relationships with clients
• Ability to learn software solutions quickly
• Work cooperatively and effectively with fellow team members, clients, and other stakeholders

Responsabilités

• Act as the primary point of contact for assigned clients and provide prompt and efficient resolution to their inquiries and concerns, by phone, email, and video calls.
• Manage the onboarding process for new clients from start to finish and provide additional training as needed.
• Work collaboratively with the Client Success team to keep the company churn rate down.
• Find opportunities to demonstrate value to our clients, identify key client engagement metrics and provide recommendations.
• Maintain a high customer satisfaction rating by providing exceptional service and delivering a quality onboarding and training experience.
• Collaborate with the customer to identify and implement strategies to achieve their goals and maximize the value they receive from our products.
• Continuously gather and communicate customer feedback to internal teams to drive product improvement and enhance customer satisfaction.
• Build and maintain strong relationships with clients to ensure their continued satisfaction.
• Establish yourself as an expert with a deep understanding of our platform and products.
• Deliver a superior client experience by providing a high level of customer service and maintaining quality throughout the onboarding process.
• Achieve and exceed assigned performance targets, including customer retention and upsell targets.

Connaissances

Customer relationship management

Communication

Time management

Formation

Bachelor’s degree or equivalent experience

Outils

Salesforce

Microsoft suite

Outlook

JIRA

Confluence

Churnzero

Description du poste

Broadridge is seeking a Client Success Representative to join our Onboarding Team. You will build strong client relationships and guide them through the onboarding process, ensuring satisfaction with our platform.

You will collaborate with the Client Success team to reduce churn, identify engagement metrics, and deliver value. Strong communication, attention to detail, and the ability to learn software quickly are essential in this SaaS role.