Onboarding & Client Success Coordinator

Independence Blue Cross; Philadelphia (Philadelphia County); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Independence Blue Cross in Philadelphia seeks a Client Success Specialist to support onboarding and ongoing client success initiatives within a hybrid model. You will collect data, organize documentation, and assist with meetings to ensure timely and accurate deliverables.

Ideal candidates have 1–2 years in operational or client-support roles, strong communication, and a basic understanding of healthcare operations. This role emphasizes collaboration across internal teams.

Qualifications

• 1–2 years in an operational, client support, or project coordination role.
• Strong organizational and communication skills.
• Detail-oriented with a focus on quality and accuracy.
• Basic understanding of healthcare operations.
• Bachelor’s degree or equivalent years of experience.

Responsibilities

• Assist in coordinating client onboarding and renewal efforts under supervision.
• Collect and organize client data and documentation during pre-sale and onboarding.
• Support implementation managers with meeting prep and follow-up tasks.
• Monitor checklists and flag gaps or inconsistencies.
• Perform quality checks on deliverables and assist with testing outputs.
• Maintain accurate records of decisions, next steps, and client requirements.
• Capture meeting notes and document risks, take-aways, and future deliverables.
• Communicate with internal stakeholders to align timelines and deliverables.

Skills

Organizational skills

Communication skills

Attention to detail

Microsoft Office

Project coordination

Travel (out of area)

Education

Bachelor’s degree

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Project

Job description

Independence Blue Cross in Philadelphia seeks a Client Success Specialist to support onboarding and ongoing client success initiatives within a hybrid model. You will collect data, organize documentation, and assist with meetings to ensure timely and accurate deliverables.

Ideal candidates have 1–2 years in operational or client-support roles, strong communication, and a basic understanding of healthcare operations. This role emphasizes collaboration across internal teams.