Hybrid Operations Manager - Growth & Team Leadership

Independence Blue Cross; Philadelphia (Philadelphia County); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Independence Blue Cross in Philadelphia operates a Hybrid model, with a mix of on-site and remote days, to support cost-efficient service and high-quality outcomes for customers, brokers and providers. The Manager, Operations will lead a team, drive operational strategy, and coordinate cross-functional initiatives in a fast-paced environment.

The role requires a bachelor’s in business administration and at least three years of managerial experience; five to seven years without a degree.

Qualifications

• Bachelor's degree in business administration preferred.
• Minimum three years managerial experience; five to seven years if no degree.
• Strong knowledge of benefits and claims processing.
• Ability to lead teams and develop associates.
• Ability to work from home with high-speed internet and a quiet workspace.

Responsibilities

• Achieves and maintains preferred standards for the department.
• Manages work processes, measures for non-conformance and identifies policies and procedures to improve efficiency.
• Communicates, implements, and interprets corporate and departmental policies and procedures.
• Maintains positive working relationships with customers through direct contact and written correspondence.
• Oversees performance management and coaching for associates; sets development plans.
• Drives cross-functional collaboration to resolve issues and optimize service delivery.
• Manages vendor relationships to ensure oversight and performance adherence.

Skills

People management

Leadership

Operations management

Communication

Remote work capability

Education

Bachelor's degree in business administration

Job description

Independence Blue Cross in Philadelphia operates a Hybrid model, with a mix of on-site and remote days, to support cost-efficient service and high-quality outcomes for customers, brokers and providers. The Manager, Operations will lead a team, drive operational strategy, and coordinate cross-functional initiatives in a fast-paced environment.

The role requires a bachelor’s in business administration and at least three years of managerial experience; five to seven years without a degree.