Hybrid Associate Client Success Director: Growth & Campaigns

Health Union Llc; Philadelphia (Philadelphia County); Hybrid; USD 79,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Holidays

Job summary

Health Union is seeking an Associate Client Success Director in Philadelphia to manage client campaigns from kickoff to renewal. You will drive client success, coordinate internal teams, and deliver regular performance updates across campaigns.

The role emphasizes proactive problem solving, KPI ownership, and collaboration with sales for expansion opportunities in a hybrid work setting.

Qualifications

• Experience in healthcare/pharma industry is valuable.
• Ability to manage client campaigns and communicate effectively.
• Strong focus on achieving KPIs and client satisfaction.

Responsibilities

• Serve as the main point of contact throughout the campaign life cycle.
• Analyze campaigns and third-party tracking; review dashboards weekly.
• Develop proposals, RFPs, and participate in sales meetings.
• Provide regular campaign updates and manage client expectations.

Skills

Troubleshooter

Positive attitude

Proactive

Performance metrics

Project management

Leadership

Solution oriented

Stakeholder management

Customer advocacy

Communication

Job description

Health Union is seeking an Associate Client Success Director in Philadelphia to manage client campaigns from kickoff to renewal. You will drive client success, coordinate internal teams, and deliver regular performance updates across campaigns.

The role emphasizes proactive problem solving, KPI ownership, and collaboration with sales for expansion opportunities in a hybrid work setting.