Customer Implementation & AI Adoption Lead

Gorgias; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Gorgias is building a unified AI agent for ecommerce. As the Customer Implementation Manager, you will oversee the entire onboarding journey for your book of business, from sales handover to configuration, training, and activation, ensuring a white-glove experience.

You will lead discovery sessions, tailor implementations for adoption of Helpdesk and AI Agent, and collaborate cross-functionally to drive customer success, retention, and measurable outcomes from day one.

Qualifications

• Onboarding and implementation experience for SaaS products.

Responsibilities

• Manage the entire onboarding process from sales handover through configuration, training, and activation.

Skills

Consultative conversations

Strategic onboarding

White-glove onboarding

Job description

Gorgias is building a unified AI agent for ecommerce. As the Customer Implementation Manager, you will oversee the entire onboarding journey for your book of business, from sales handover to configuration, training, and activation, ensuring a white-glove experience.

You will lead discovery sessions, tailor implementations for adoption of Helpdesk and AI Agent, and collaborate cross-functionally to drive customer success, retention, and measurable outcomes from day one.