Onboarding & Adoption Specialist (Remote/Hybrid)

Togetherwork; United States; Híbrido; USD 51.000 - 69.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision

Employer-paid disability

401(k) match

Paid time off

Parental leave

Descripción de la vacante

TogetherWork is seeking a Customer Onboarding Specialist in Austin, TX (Hybrid) or Remote (US). You will guide new customers through onboarding, configurations, and adoption, delivering training and ensuring readiness for ongoing success delivery.

You will track milestones, maintain documentation, and collaborate with Customer Success and Support teams to ensure smooth handoffs. You will contribute to process improvements and data-driven decision making using AI-enabled insights.

Formación

• Strong communication, facilitation, and customer engagement skills.
• Experience managing multiple onboarding engagements with attention to detail.
• Problem-solving mindset focused on customer outcomes.

Responsabilidades

• Execute standardized onboarding engagements aligned to defined onboarding frameworks and timelines.
• Guide customers through setup, configuration, and orientation activities to ensure readiness and adoption.
• Deliver training and enablement resources tailored to customer needs and maturity.
• Identify onboarding risks, elevate issues appropriately, and support resolution to maintain momentum.
• Track onboarding progress against milestones, timelines, and success criteria.
• Maintain accurate onboarding documentation, customer notes, and delivery artifacts.
• Collaborate cross-functionally to ensure smooth handoffs to Customer Success or Support teams.
• Contribute to the documentation and refinement of onboarding processes, templates, and best practices.
• Participate in feedback loops to improve onboarding quality, consistency, and efficiency.
• Support adoption of new tools, methodologies, and operating standards introduced by the organization.
• Leverage approved AI tools and automation to improve onboarding efficiency, quality, and consistency.
• Use data, dashboards, and AI-supported insights to monitor onboarding health, identify risks, and inform next steps.

Conocimientos

Communication

Facilitation

Customer engagement

Onboarding frameworks

Dashboards

Documentation

Customer-centric

Ownership

Collaboration

Descripción del empleo

TogetherWork is seeking a Customer Onboarding Specialist in Austin, TX (Hybrid) or Remote (US). You will guide new customers through onboarding, configurations, and adoption, delivering training and ensuring readiness for ongoing success delivery.

You will track milestones, maintain documentation, and collaborate with Customer Success and Support teams to ensure smooth handoffs. You will contribute to process improvements and data-driven decision making using AI-enabled insights.