Client Success Manager, Scale, DoorDash for Business

DoorDash, Inc.; Phoenix (AZ); Presencial; USD 89 000 - 132 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) match

Parental leave (16 weeks)

Wellness benefits

Commuter benefits

Paid time off

Paid sick time

Resumo da oferta

DoorDash is seeking a Scaled Client Success Manager in the United States to drive product adoption, onboarding, and education for a pooled segment of longtail unmanaged customers in North America. You will lead enablement at scale, partnering with Strategy & Operations, Analytics, and Product to turn insights into scalable programs.

You will help refine onboarding motion, grow the function, and contribute to activation efforts, while remaining client-facing and introducing new products and

Qualificações

• 2+ years in digital customer success, consultative sales, or product operations.
• Ability to identify whitespace within complex organizations and translate needs into scalable opportunities.
• Able to thrive in ambiguity and communicate effectively.

Responsabilidades

• Support a pooled segment of customers through a one-to-many model, prioritizing outreach by signal.
• Own education and onboarding programs at scale: group training, email campaigns, lifecycle communications.
• Become an expert in DoorDash for Business products and drive adoption with targeted plays.
• Lead conversations to review programs, diagnose gaps, and prescribe next steps including new products or use cases.
• Use data to spot activation signals and turn them into recommendations.
• Test and iterate on campaigns and measure adoption impact.

Conhecimentos

Digital customer success

Consultative sales

Product operations

Descrição da oferta de emprego

About the Team

Our mission is to promote growth in local economies by building connections with businesses across the nation and expanding access to the DoorDash platform. The DoorDash for Business Client Success Team drives product adoption, usage, and expansion across our longtail unmanaged customers with a focus on onboarding and new use-case development. Our team is client facing while also leveraging a one-to-many, tech-touch model: lifecycle campaigns, group training,and automation, leveraging customer signals. The goal is to accelerate product stickiness and unlock growth at scale.

Client Success is a great place to build both hard and soft skills, including consultative product expertise, data-driven decision making, and cross-functional collaboration, as the link between what customers need and what we build.

About the Role

Scaled Client Success Managers own product adoption, education, and onboarding for a pooled segment of our longtail unmanaged customers in North America. You'll be a proactive, solutions-oriented partner who delivers enablement and activation at scale through digital-first programs and remaining client facing while you introduce new products and features and help customers get more out of the ones they already use.

Reporting to the Manager, Client Success, you'll partner with S&O (Strategy & Operations), Analytics, and Product to turn insights into programs that unlock value across a large book of customers.

We're making a big bet that there's significant untapped potential in our self-service accounts. As part of a growing team, you'll help refine and scale our customer onboarding and activation motion while growing alongside the function.

You’re excited about this opportunity because you will…

• Support a pooled segment of customers through a one-to-many model, prioritizing outreach by signal rather than account by account
• Own customer education and onboarding programs at scale: group training sessions, email campaigns, and lifecycle communications
• Become an expert in the DoorDash for Business suite of products and drive adoption through targeted, repeatable plays
• Lead customer conversations that review a customer's program, diagnose gaps, and prescribe next steps, including new products, new use cases, or increased usage
• Use data to spot signals of product growth, diagnose activation bottlenecks, and turn them into data-backed recommendations
• Test and iterate on campaigns and digital touchpoints, measuring what moves adoption

We’re excited about you because you…

• Minimum 2 years of experience in digital customer success, consultative sales or product operations
• Can identify whitespace within complex customer organizations and translate customer needs into scalable product opportunities.
• Have proven capability to thrive in an ambiguous environment.
• Are an effective communicator, both verbally and in writing.
• Have the ability to analyze, pull, and coordinate data across multiple sources.
• Have the ability to learn independently and juggle multiple priorities.
• Proactively inform teams of your workflow and raise your hand for special projects.
• Actively seek guidance from peers and cross-functional partners, and both ask for and action feedback.
• Know how to take broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance.
• Have experience in food delivery and/or at a SaaS company.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here .

See below for paid time off details:

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$89,400 - $131,500 USD

About DoorDash

At DoorDash, our