Onboard Shop Manager: Sales & Guest Experience

Crew Life at Sea Ltd.; Kentucky; On-site; USD 30,000 - 52,000; Full time

Job summary

Crew Life at Sea Ltd. seeks an energetic onboard store professional to lead sales and guest experiences aboard a cruise ship for a 5-month contract. You will manage exhibition areas, drive brand engagement, and coach a retail team in a dynamic, multicultural environment.

Responsibilities include maintaining visual merchandising standards, coordinating logistics, extending opening hours, and ensuring smooth shop operations while aligning with onboard regulations and company values.

Qualifications

• Strong customer focus in fast-paced retail environments.
• Ability to drive sales through events, networking, and client relationships.
• Excellent sales, communication, customer service, organization, and financial skills.
• Solid leadership and awareness of multicultural work environments.
• Trained in selling techniques and visual merchandising.
• Self-motivated, goal-oriented, and accountable.
• Entrepreneurial mindset with ideas to enhance guest experiences.
• Proficient in Microsoft Office and POS systems.
• Fluent in English (B2); additional European language (Italian, French, German, or Spanish) at B2 preferred.
• Willing and available to live and work onboard a cruise ship for a 5-month contract.

Responsibilities

• Drive sales and service performance by managing all operational aspects of the store's exhibition areas.
• Deliver a memorable retail experience onboard, creating excitement around brands and products.
• Lead by example, inspiring the team with energy, trust, and alignment to company values.
• Foster strong relationships with onboard and shore-based management to ensure transparency and collaboration.
• Maintain high visual merchandising and marketing standards, optimizing retail space and rotating products.
• Oversee logistics operations including loading, unloading, restocking, and general cleanliness of display areas.
• Take full responsibility for the daily administration and smooth operation of the onboard shops.
• Maximize store opening hours while ensuring compliance with customs regulations and onboard programming.
• Manage, coach, and develop a team of retail staff, identifying training needs and providing regular brand, sales, and service updates.
• Ensure accurate and timely sales reporting, voyage summaries, and guest feedback collection.

Skills

Customer focus

Sales ability

Communication

Leadership

Visual merchandising

MS Office

POS systems

Multicultural awareness

English language (B2)

European language (B2)

Tools

MS Office

POS systems

Job description

Crew Life at Sea Ltd. seeks an energetic onboard store professional to lead sales and guest experiences aboard a cruise ship for a 5-month contract. You will manage exhibition areas, drive brand engagement, and coach a retail team in a dynamic, multicultural environment.

Responsibilities include maintaining visual merchandising standards, coordinating logistics, extending opening hours, and ensuring smooth shop operations while aligning with onboard regulations and company values.