Retail Manager

Crew Life at Sea Ltd.; Miami (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

Crew Life at Sea Ltd. seeks an experienced Retail Manager to lead the onboard retail team across sales associates, supervisors, and support staff, ensuring top service, sales performance, and operational efficiency.

You will develop and execute sales strategies, promotions, and merchandising plans to drive revenue, monitor KPIs, manage inventories, and coordinate with marketing, guest services, and entertainment to enhance guest experience and sales.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, Marketing, or related field.
• Experience in cruise, hospitality, or luxury retail with a track record of meeting sales targets and delivering exceptional customer service.
• Strong leadership and managerial skills with the ability to motivate and develop a diverse team.
• Proven ability to analyze sales data, identify trends, and develop actionable insights to drive performance.

Responsibilities

• Lead and manage the retail team to ensure top service, sales performance, and operational efficiency.
• Develop and implement sales strategies, promotions, and merchandising plans to drive revenue and meet KPIs.
• Monitor sales, inventory, and product mix; analyze data to identify growth opportunities and cost savings.
• Foster a culture of customer service excellence and provide training and coaching to staff.
• Coordinate with onboard departments to drive guest experience and retail promotions.

Skills

Leadership

Sales strategy

Data analysis

Communication

Team development

Customer service

Negotiation

Merchandising

Operations management

Education

Bachelor's degree

Master's degree preferred

Tools

POS systems

Inventory software

Job description

Key Responsibilities:

Lead and manage the retail team, including sales associates, supervisors, and support staff, to ensure the highest levels of service, sales performance, and operational efficiency.

Develop and implement sales strategies, promotional campaigns, and merchandising plans to drive retail revenue and meet or exceed sales targets and Key Performance Indicators (KPIs).

Monitor sales performance, inventory levels, and product mix, and analyze sales data and trends to identify opportunities for growth, cost savings, and operational improvements.

Foster a culture of customer service excellence, product knowledge, and salesmanship among retail staff, providing training, coaching, and feedback to enhance their skills and performance.

Ensure compliance with company policies, procedures, and standards for retail operations, including cash handling, inventory management, and customer service.

Liaise with onboard departments, including marketing, guest services, and entertainment, to coordinate retail promotions, events, and activities that enhance the guest experience and drive sales.

Maintain relationships with external vendors, suppliers, and brand partners, negotiating contracts, managing inventory orders, and ensuring timely delivery of merchandise.

Conduct regular inspections of retail facilities, displays, and merchandise presentation to ensure compliance with brand standards, cleanliness, and visual appeal.

Qualifications:

Bachelor's degree in Business Administration, Retail Management, Marketing, or related field; Master's degree preferred.

years of experience in retail management, preferably in the cruise, hospitality, or luxury retail industry, with a track record of success in achieving sales targets and delivering exceptional customer service.

Strong leadership and managerial skills, with the ability to motivate, coach, and develop a diverse team of retail staff.

Excellent communication and interpersonal skills, with the ability to build relationships, negotiate contracts, and collaborate effectively with internal and external stakeholders.

Proven ability to analyze sales data, identify trends, and develop actionable insights to drive sales performance and operational improvements.

Knowledge of retail merchandising principles, visual presentation techniques, and inventory management best practices.

Familiarity with retail technology, Point-of-Sale (POS) systems, and inventory management software.

Flexibility to work varied shifts, including evenings, weekends, and holidays, as required in a 24/7 operation onboard a cruise ship.