Onboard Service Lead — Hospitality & Team Leadership

Amtrak; Chicago (IL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health and wellbeing

401K

Rail pass privileges

Wellness programs

No-cost personal health advocate

Job summary

Amtrak is seeking a Lead Service Attendant to enhance passenger hospitality on trains in Chicago. The role combines supervisory duties, food and beverage service, and ensuring high standards of cleanliness and safety aboard rail cars.

Ideal candidates have prior customer service experience, strong verbal skills, and the ability to lift 50 lbs. The position requires standing for long periods and willingness to travel with the crew.

Qualifications

• Must have some experience in a customer service or similar public contact role exhibiting responsibility, initiative, physical coordination, problem-solving, creativity, and leadership characteristics.
• Work experience must demonstrate strong, clear and effective verbal communication and interpersonal skills, professionalism, and a customer-friendly demeanor.
• Must have satisfactory attendance and safe work record.
• High school diploma or GED Required.
• Must be at least 21 years of age upon completion of classroom training (due to service of alcoholic beverages).
• Be able to lift 50lbs.
• Be able to work while standing for long periods of time.

Responsibilities

• Works in a fast-paced environment onboard trains.
• Coordinates work and supervises a team of food and wait staff responsible for the provision of food and beverage service to Amtrak passengers.
• Maintains cleanliness of rail car interior ensuring compliance with FDA and Amtrak Service Standards requirements.
• Functions independently while simultaneously supporting the service staff.
• Utilizes superior interpersonal skills to communicate clearly and effectively with passengers and crew to ensure employee and customer satisfaction in both ideal and off-schedule conditions.
• Responsible for safe practices and meeting sanitation standards during all segments of service from loading, stocking, preparing, serving, clean-up, and end of trip close outs.
• Responsible for the security, sale, safe handling and accounting of food and beverage products.
• Strictly complies with cash and credit transaction handling procedures and protects Amtrak funds.
• Adheres to uniform and grooming requirements.
• Prepares associated paperwork.
• Utilizes a cash register or similar point of sale device and follows established accounting procedures

Skills

Customer service

Verbal communication

Professionalism

Attendance & safety

Physical stamina

Education

High school diploma or GED

Job description

Amtrak is seeking a Lead Service Attendant to enhance passenger hospitality on trains in Chicago. The role combines supervisory duties, food and beverage service, and ensuring high standards of cleanliness and safety aboard rail cars.

Ideal candidates have prior customer service experience, strong verbal skills, and the ability to lift 50 lbs. The position requires standing for long periods and willingness to travel with the crew.