Onboard Revenue Analytics Leader

Royal Caribbean Group; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Royal Caribbean Group is seeking a Lead, Onboard Revenue Analytics to drive projects aimed at maximizing onboard revenue yields and enhancing the guest experience. You will manage a 30+ shipboard team and act as the subject matter expert for onboard complaint reporting and analytics across ship and shoreside operations.

The role requires strong data strategy, reporting, and communication skills, with focus on revenue optimization and cross-functional collaboration within Hotel Operations.

Qualifications

• Bachelor’s degree in quantitative discipline required; MBA preferred.
• 5+ years of work experience in related field preferred.
• Equivalent combination of education and experience will be considered.
• 3–5 years related experience in business analysis or statistics field preferred.
• Demonstrated project management experience.
• Support reporting, systems and modeling of current and expected revenue for onboard revenue decisions; impact on ~$1B annual onboard revenue.

Responsibilities

• Develop reports, forecasting, and optimization techniques to deliver actionable results.
• Oversee a team of 30+ shipboard employees including hiring, scheduling, and performance reviews.
• Create weekly, monthly, and annual reports to track KPIs and summarize results for leadership.
• Identify actionable insights and influence management with clear communication of results.
• Automate and optimize reports currently performed manually.

Skills

Excel

SQL

BI tools

Problem solving

Communication

Team leadership

Education

Bachelor’s degree in quantitative discipline

MBA (preferred)

Job description

Royal Caribbean Group is seeking a Lead, Onboard Revenue Analytics to drive projects aimed at maximizing onboard revenue yields and enhancing the guest experience. You will manage a 30+ shipboard team and act as the subject matter expert for onboard complaint reporting and analytics across ship and shoreside operations.

The role requires strong data strategy, reporting, and communication skills, with focus on revenue optimization and cross-functional collaboration within Hotel Operations.