Onboard Restaurant Supervisor - Lead Guest Experiences

Hornblower Corp; Norfolk (VA); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Hornblower Corp in Norfolk, VA aboard our scenic passenger vessel, is seeking a Restaurant Supervisor to lead the front-of-house team and deliver memorable dining experiences.

You will coach staff, ensure service quality, and uphold health and safety standards while coordinating with management on guest satisfaction and performance. The role requires standing, stairs, and working during evenings, weekends, and holidays.

Qualifications

• Minimum 2 years of guest service supervisory experience.
• Strong leadership, communication, and teamwork skills.
• SERV SAFE and TIPS certifications preferred/required.
• Experience with POS systems and restaurant technology.
• Availability for evenings, weekends, holidays and extended shifts.

Responsabilités

• Lead and coach front-of-house staff to ensure smooth restaurant operations.
• Oversee food and beverage service while maintaining quality and guest satisfaction.
• Train team on service, cleanliness, and safety practices.
• Monitor sales, inventory, guest feedback and operational performance.
• Resolve guest concerns professionally and ensure a positive experience.
• Ensure compliance with health, safety and company policies.
• Partner with management to improve service, performance and profitability.
• Assist with recruiting and onboarding new team members.
• Support daily cruise execution and complete additional duties as assigned.

Connaissances

Leadership

Guest service

Communication

Teamwork

POS systems

Formation

High School Diploma

Hospitality degree (preferred)

Outils

POS systems

Description du poste

Hornblower Corp in Norfolk, VA aboard our scenic passenger vessel, is seeking a Restaurant Supervisor to lead the front-of-house team and deliver memorable dining experiences.

You will coach staff, ensure service quality, and uphold health and safety standards while coordinating with management on guest satisfaction and performance. The role requires standing, stairs, and working during evenings, weekends, and holidays.