Cruise Restaurant Supervisor: Lead Guest Experience

Hornblower Group; Norfolk (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Hornblower Group is seeking a Restaurant Supervisor to lead the experience onboard on our scenic passenger vessel. You will guide a front-of-house team, ensure exceptional dining experiences, and maintain a safe, welcoming environment for guests and crew.

Responsibilities include coaching staff, managing service standards, coordinating with management on performance improvements, and assisting with recruiting. The role requires flexibility for evenings, weekends, and holidays aboard the vessel.

Qualifications

• Minimum 2 years of guest service supervisory experience.
• Experience delivering guest satisfaction in a fast-paced hospitality setting.
• Strong leadership, communication, and teamwork skills.

Responsibilities

• Lead, coach, and support front-of-house staff to ensure smooth restaurant operations.
• Oversee food and beverage service while maintaining quality and guest satisfaction standards.
• Train and develop team members on service, cleanliness, and safety practices.
• Monitor sales, inventory, guest feedback, and operational performance.
• Resolve guest concerns professionally and ensure a positive experience.
• Ensure compliance with health, safety, and company policies.
• Partner with management to improve service, performance, and profitability.
• Assist with recruiting and onboarding new team members.
• Support daily cruise execution and complete additional duties as assigned.

Skills

Guest service leadership

Team leadership

Communication

Problem solving

Education

High School Diploma or equivalent

Hospitality-related degree preferred

Tools

POS systems

Job description

Hornblower Group is seeking a Restaurant Supervisor to lead the experience onboard on our scenic passenger vessel. You will guide a front-of-house team, ensure exceptional dining experiences, and maintain a safe, welcoming environment for guests and crew.

Responsibilities include coaching staff, managing service standards, coordinating with management on performance improvements, and assisting with recruiting. The role requires flexibility for evenings, weekends, and holidays aboard the vessel.