Onboard HR Services Coordinator: Cruise Crew Support

Ismira Recruitment & Crewing Agency; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Free accommodation, food, and Wi-Fi for crew

Industry-leading salaries and benefits

Focused on crew career progression

Great crew recognition programs

Job summary

A cruise line company is seeking an HR Services Coordinator to manage crew-related matters, ensuring smooth sign-on and sign-off processes. Candidates should have a degree in HR or Business Administration and 2-3 years of HR experience, preferably in a cruise or hospitality setting. Excellent organizational, communication, and analytical skills are essential. The role offers strong opportunities for career advancement in a growing team that values employee well-being.

Qualifications

• Minimum 21 years old.
• Relevant ship experience preferred.
• Good level of English language.
• Minimum 2–3 years of experience in HR administration.
• Experience with immigration documentation and compliance processes.

Responsibilities

• Ensure accurate crew data entry in Fidelio System.
• Oversee crew sign‑on and sign‑off process.
• Liaise with crew regarding documentation before signing off.
• Assist in the coordination of crew arrivals and departures.
• Handle cabin change requests and complaints.

Skills

Strong organizational skills

Attention to detail

Excellent verbal and written communication skills

Analytical skills

Ability to manage complex documentation

Familiarity with payroll systems

Proficiency in HRIS systems

Spanish language proficiency

French language proficiency

German language proficiency

Education

Bachelor’s degree in Human Resources or Business Administration

Tools

Fidelio

Microsoft Office Suite

Payroll applications

Job description

A cruise line company is seeking an HR Services Coordinator to manage crew-related matters, ensuring smooth sign-on and sign-off processes. Candidates should have a degree in HR or Business Administration and 2-3 years of HR experience, preferably in a cruise or hospitality setting. Excellent organizational, communication, and analytical skills are essential. The role offers strong opportunities for career advancement in a growing team that values employee well-being.