Onboard Guest Service Specialist

Brightline Trains; Miami (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Brightline Trains is seeking a Train Attendant to join the Onboard Service team in Florida. You will assist Guests with seating and baggage, provide food and beverage service, and maintain high standards of safety and guest care on the train.

The role requires hospitality experience, the ability to work flexible shifts including weekends and holidays, and certification within 90 days of hire. A fast-paced, customer-focused environment awaits with opportunities to engage guests throughout their

Qualifications

• Minimum of six months’ experience in guest service, sales, or F&B service.
• Must be able to work any shift, weekends and holidays.
• Food Handler and Responsible Vendor certification within 90 days of hire.

Responsibilities

• Assist Guests with seating and baggage; confirm seat assignments.
• Provide food & beverage service using QR ordering and cart service.
• Prepare and serve beverages and snacks; ensure guest satisfaction.
• Handle alcoholic beverages with proper ID checks and standards.
• Respond to guest concerns in a friendly, professional manner.
• Support onboard operations and coordinate with the Onboard team for departures/arrivals.

Skills

Guest service

Food & beverage service

Communication

Education

High School Diploma or GED

Some college or vocational training preferred

Tools

POS device

Job description

Brightline Trains is seeking a Train Attendant to join the Onboard Service team in Florida. You will assist Guests with seating and baggage, provide food and beverage service, and maintain high standards of safety and guest care on the train.

The role requires hospitality experience, the ability to work flexible shifts including weekends and holidays, and certification within 90 days of hire. A fast-paced, customer-focused environment awaits with opportunities to engage guests throughout their