Onboard Dining Lead — Passenger Experience

Amtrak; Boston (MA); On-site; USD 29,000 - 40,000; Full time

Job summary

Amtrak in Boston is hiring a Lead Service Attendant to supervise onboard food and beverage service and create a welcoming environment for passengers. You will supervise a team of wait staff, ensure sanitation and safety standards, and handle cash and paperwork according to company procedures.

The role requires strong customer service, clear communication, and the ability to stand for long periods, lift up to 50lbs, and work varied hours, including several away-from-home assignments as needed.

Qualifications

• Experience in customer service or similar public contact role with responsibility and leadership potential.
• Strong verbal communication, professional demeanor, and customer focus.
• Must maintain attendance and safe work record.
• Must be at least 21 years old and able to handle alcohol service requirements.

Responsibilities

• Supervise a team of food and wait staff providing onboard service.
• Create a hospitable atmosphere and exceed passenger expectations.
• Maintain cleanliness and sanitation per FDA and Amtrak standards.
• Process cash/credit transactions and protect company funds.
• Prepare related paperwork and operate POS devices.

Skills

Customer service

Verbal communication

Interpersonal skills

Leadership

Education

High school diploma or GED

Tools

Cash handling

Job description

Amtrak in Boston is hiring a Lead Service Attendant to supervise onboard food and beverage service and create a welcoming environment for passengers. You will supervise a team of wait staff, ensure sanitation and safety standards, and handle cash and paperwork according to company procedures.

The role requires strong customer service, clear communication, and the ability to stand for long periods, lift up to 50lbs, and work varied hours, including several away-from-home assignments as needed.