Lead Service Attendant

Amtrak; Boston (MA); On-site; USD 29,000 - 40,000; Full time

Job summary

Amtrak in Boston is hiring a Lead Service Attendant to supervise onboard food and beverage service and create a welcoming environment for passengers. You will supervise a team of wait staff, ensure sanitation and safety standards, and handle cash and paperwork according to company procedures.

The role requires strong customer service, clear communication, and the ability to stand for long periods, lift up to 50lbs, and work varied hours, including several away-from-home assignments as needed.

Qualifications

• Experience in customer service or similar public contact role with responsibility and leadership potential.
• Strong verbal communication, professional demeanor, and customer focus.
• Must maintain attendance and safe work record.
• Must be at least 21 years old and able to handle alcohol service requirements.

Responsibilities

• Supervise a team of food and wait staff providing onboard service.
• Create a hospitable atmosphere and exceed passenger expectations.
• Maintain cleanliness and sanitation per FDA and Amtrak standards.
• Process cash/credit transactions and protect company funds.
• Prepare related paperwork and operate POS devices.

Skills

Customer service

Verbal communication

Interpersonal skills

Leadership

Education

High school diploma or GED

Tools

Cash handling

Job description

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

SUMMARY OF DUTIES

The Lead Service Attendant (LSA) is primarily responsible for creating a welcoming atmosphere of hospitability for Amtrak passengers that results in exceeding customer expectations.

ESSENTIAL FUNCTIONS

• Works in a fast-paced environment onboard trains.
• Coordinates work and supervises a team of food and wait staff responsible for the provision of food and beverage service to Amtrak passengers.
• Maintains cleanliness of rail car interior ensuring compliance with FDA and Amtrak Service Standards requirements.
• Functions independently while simultaneously supporting the service staff.
• Utilizes superior interpersonal skills to communicate clearly and effectively with passengers and crew to ensure employee and customer satisfaction in both ideal and off-schedule conditions.
• Responsible for safe practices and meeting sanitation standards during all segments of service from loading, stocking, preparing, serving, clean-up, and end of trip close outs.
• Responsible for the security, sale, safe handling and accounting of food and beverage products.
• Strictly complies with cash and credit transaction handling procedures and protects Amtrak funds.
• Adheres to uniform and grooming requirements.
• Prepares associated paperwork.
• Utilizes a cash register or similar point of sale device and follows established accounting procedures

MINIMUM QUALIFICATIONS

• Must have some experience in a customer service or similar public contact role exhibiting responsibility, initiative, physical coordination, problem-solving, creativity, and leadership characteristics.
• Work experience must demonstrate strong, clear and effective verbal communication and interpersonal skills, professionalism, and a customer-friendly demeanor.
• Must have satisfactory attendance and safe work record.
• High school diploma or GED Required.
• Must be at least 21 years of age upon completion of classroom training (due to service of alcoholic beverages).
• Be able to lift 50lbs.
• Be able to work while standing for long periods of time.
• Be able to work a variety of hours and days off, including up to six to eight days away from home crew base.
• Demonstrate a friendly, outgoing, and courteous disposition.
• Must have prior satisfactory work performance.

PREFERRED QUALIFICATIONS

• Prior experience working in a team service environment.
• Some experience in a food/beverage environment, restaurant, travel, and/or hospitality industries.

COMMUNICATION AND INTERPERSONAL SKILLS

Must have excellent verbal and written communication skills.

The hourly range is $21.00 during 3 weeks of classroom training, then increases to $28.60 per hour after (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment).

Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.