On-Time Performance Analyst - DC

Verida Inc; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

Southeastrans is seeking an On-Time Performance Analyst to review and report daily late-trip performance for providers in the Washington, DC area. The role requires compiling reports, communicating with providers, and ensuring data accuracy in InSight systems.

The candidate will analyze results, identify trends, and propose process improvements to management. On-site work in the District of Columbia is required.

Qualifications

• Experience analyzing on-time performance data.
• Ability to communicate reasons for late trips.
• Willingness to work overtime when needed.

Responsibilities

• Collect and analyze daily data on on-time performance of providers.
• Compile reports on trips not meeting standards using space/time reports and contract standards.
• Communicate daily with providers to gather reason responses for late trips.
• Coordinate with Call Center regarding discrepancies affecting reporting.
• Track performance levels and enter provider responses in InSight daily.
• Analyze results and recommend changes to business processes to management.

Skills

Research skills

Problem solving

Time management

Written communication

Oral communication

MS Word

Outlook

Excel

Self-directed

Overtime flexibility

Tools

InSight system

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

On-Time Performance Analyst - DC

Southeastrans General Washington, DC, US

30+ days ago Requisition ID: 2461

SUMMARY:

Under the direction of the Regional Manager review, communicate and report previous day late trips with providers that have exhibited higher late percentages.

ON-SITE in the DISTRICT of COLUMBIA

ESSENTIAL FUNCTIONS:

• Collect and analyze the daily data regarding the on-time performance of non-emergency transportation providers.
• Use of space and time reports, pickup and delivery standards reports and specific trip information to compile reports on trips that did not meet the on-time performance standards as set by the provider contract.
• Communicate daily with providers in order to gather reason responses for all late trips.
• Communicate with Call Center personnel regarding discrepancies identified within the InSight system that may affect reporting.
• Track on-time performance and maintain accurate records of performance levels for each provider reviewed. Enter responses sent by providers in InSight daily.
• Ability to analyze results and make recommendations for changes to business processes to management.

QUALIFICATIONS REQUIRED:

• Excellent research and problem-solving skills
• Excellent time management skills: ability to complete tasks on time and within budget
• Superior written and oral communicative skills
• Proficient in Microsoft Word, Outlook and Excel
• Self-directed
• Ability to recognize positive or negative trends and communicate these changes
• Duties require professional verbal and written communication skills and the ability to type 40 wpm
• Willingness and ability to work overtime when needed