Customer Service Team Lead- DC

Verida Inc; Washington (District of Columbia); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Verida Inc. is hiring an Admin Support Worker for an on-site role in Washington, DC. The position supports the supervisor and call center operations, ensuring smooth performance across shifts.

Key responsibilities include monitoring operations, coaching teammates, managing shift schedules, and maintaining quality control. Flexibility for various shifts, including weekends, is required.

Qualifications

• Strong reading, writing, and arithmetic skills required.
• Computer literate with the ability to learn customer service software applications.
• Duties require professional verbal and written communication skills.
• Ability to type 30 wpm.
• Work requires willingness to work a flexible schedule including days, nights, holidays and weekends.

Responsabilités

• Monitor the operation in accordance with policies and procedures.
• Train and coach team members in conjunction with supervisor.
• Manage shift schedule and workstation assignments with supervisor.
• Coordinate startups, shutdowns, and changeovers with supervisor.
• Meet shift goals and maintain quality control.
• Ensure SOP compliance and safe, clean work environment.
• Complete shift paperwork and assist in assigned department.

Connaissances

Reading & Math

Computer literacy

Verbal & written communication

Typing 30 wpm

Description du poste

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Southeastrans General Full Time Admin Support Worker Washington, DC, US

30+ days ago Requisition ID: 2465

SUMMARY:

Assist the Supervisor in the call center operation in accordance with policies and procedures.Ensure smooth call center operation during shift.

LOCATION: On-Site in the District of Columbia

ESSENTIAL FUNCTIONS:

• Monitor the operation in accordance with policies and procedures.
• Train and coach team members in conjunction with supervisor.
• Responsible for shift schedule to include, work station assignments/rotations with supervisor.
• Coordinate production startups, shutdowns, and changeovers with supervisor.
• Responsible to meet shift goals.
• Responsible for quality control.
• Make adjustments as necessary during shift to maintain compliance within specifications.
• Operate within standard operating procedures (SOPs).
• Communicate with Supervisor.
• Ensure a clean and safe work environment.
• Complete shift paperwork.
• Assist in assigned department as necessary.
• Other duties as assigned.

QUALIFICATIONS REQUIRED:

• Strongreading, writing, and arithmetic skills required.
• Computer literate with the ability to learn customer service software applications.
• Duties require professional verbal and written communication skills
• Ability to type 30 wpm.
• Work requires willingness to work a flexible schedule including days, nights, holidays and weekends.