On-Site Warranty Claims Specialist II

Rheem; Fort Smith (AR); On-site; USD 42,000 - 54,000; Full time

Job summary

Rheem North America is seeking a Warranty Claims Representative II to provide advanced assistance to customers by phone or electronic communications for warranty service requests.

Based in Fort Smith, AR, this on-site role supports warranty validation, registration, dispatching, vendor authorization and service provider recruiting, delivering timely solutions for complex inquiries. The position emphasizes customer care, accuracy, and teamwork within our North America warranty operations.

Qualifications

• Advanced customer service and problem-solving skills.
• Ability to manage warranty data and processes accurately.

Responsibilities

• Provide advanced assistance to customers by phone or electronic communication for warranty service requests (validation, registration, dispatching).
• Coordinate with service providers and vendors to obtain authorization and scheduling as needed.

Job description

Rheem North America is seeking a Warranty Claims Representative II to provide advanced assistance to customers by phone or electronic communications for warranty service requests.

Based in Fort Smith, AR, this on-site role supports warranty validation, registration, dispatching, vendor authorization and service provider recruiting, delivering timely solutions for complex inquiries. The position emphasizes customer care, accuracy, and teamwork within our North America warranty operations.