Warranty Claims Representative II

Rheem Manufacturing; Fort Smith (AR); On-site; USD 40,000 - 52,000; Full time

Job summary

Rheem North America in Fort Smith, Arkansas is seeking a Warranty Claims Representative II. This on-site role requires handling warranty service requests with a focus on dispatching, validation, and vendor coordination to ensure timely resolutions.

You will support a range of warranty-related tasks and customer inquiries. Ideal candidates provide clear communication, strong problem-solving skills, and the ability to manage multiple cases concurrently in a fast-paced environment.

Responsibilities

• Provides advanced assistance to customers over the phone or electronic communication for warranty service requests.
• Dispatches, validates warranties, handles registration and vendor authorization; recruits service providers as needed.

Job description

TheWarranty Claims Representative IIprovides advanced assistance to customers over the phone or through electronic communication in all aspects of warranty service requests such as dispatching, warranty validation, registration, vendor authorization, service provider recruiting and any other customer related requests.

This position will support Rheem North America, located inFort Smith, AR. This is an on-site position.