Warranty Service Manager - Manatee County

David Weekley Homes; Tampa (FL); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health Insurance (Medical, Dental, VIs

401k with match

Employee Stock Ownership Plan

Profit Sharing

New Home Discount

College Scholarship Program

Community Outreach

Job summary

David Weekley Homes is seeking a Warranty Service Manager to lead post-construction warranty services in the Tampa area. You will oversee homeowner satisfaction, coordinate repairs with subcontractors, and ensure adherence to warranty guidelines.

The role requires strong communication, problem solving, and the ability to manage multiple tasks with a focus on service excellence and timely resolutions.

Qualifications

• Excellent communication skills and customer focus.
• Previous warranty experience preferred.
• Ability to resolve conflicts and de-escalate situations.
• Calm under pressure in confrontational scenarios.
• Strong time management and organizational skills.
• Ability to multitask and work independently or in a team.

Responsibilities

• Engage with homeowners professionally to deliver exceptional experiences.
• Respond quickly to warranty concerns with accuracy.
• Inspect issues during home visits to assess eligibility under warranty.
• Coordinate repairs with contractors and homeowners to resolve issues quickly.
• Document issues and resolutions in the warranty database for management reviews.
• Hold contractors accountable for results and timelines.
• Educate customers on home maintenance and items not covered by warranty.
• Manage a budget and strive for high homeowner satisfaction.

Skills

Warranty experience

Strong communication

Problem solving

Conflict resolution

Time management

Teamwork

Customer service

Job description

Warranty Service Manager - Manatee County

• Full-time
• State: Florida
• Job Category: Warranty
• City: Tampa

David Weekley Homes is currently seeking a Warranty Service Manager who excels in a fast-paced environment and is dedicated to delivering an exceptional customer experience for our homeowners.

Our Warranty Service Managers oversee the post-construction phase of our homes to ensure homeowner satisfaction and uphold David Weekley Home’s quality standards. They manage the warranty process from start to finish, addressing homeowner concerns, coordinating repairs, and ensuring that all work aligns with David Weekley Homes’ standards and warranty guidelines.

What You'll Do:

• Engage with homeowners in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
• Respond quickly, professionally, and accurately to homeowner warranty concerns
• Home visits to inspect issues and determine if the concern is eligible under warranty
• Work with homeowners and sub-contractors to resolve the issue quickly and correctly
• Conduct research with available resources to satisfy homeowner inquiries
• The ability to say "no" and overcome objections in a professional manner
• Coordinate and schedule all warrantable repairs with contractors and homeowners
• Follow-up, inspect, and ensure completion of all repairsMaintain daily recordings and documentation of issues and resolutions in the warranty database for management reviews
• Hold contractors accountable for results
• Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable
• Manage a budget
• Achieve high levels of homeowner satisfaction

• Strong Communication Skills
• Previous Warranty experience is preferred
• Ability to solve problems, alleviate conflicts, and de-escalate intense situations tactfully
• Must be able to deal with and remain calm in confrontational situations
• The ability to say "no" and overcome objections in a professional manner
• Follow up and follow through consistently to deliver outstanding service
• Have excellent time management, organizational, and scheduling skills
• Successfully multitask and prioritize
• Ability to work individually and as a team member

Must have reliable transportation.

What We Offer:

Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 20 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.

We offer an excellent benefits package that includes:

• Health Insurance - Medical, Dental and Vision
• 401k and discretionary 8% match
• Employee Stock Ownership Plan
• Profit Sharing
• New Home Discount for Team Member and Family
• College Scholarship Program
• Community Outreach
• And more!

David Weekley Homes is an Equal Opportunity Employer , and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.

Note to Job Seekers: No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.