Customer Logistics Coordinator

FTTDC - Ohio Logistics; Bowling Green (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Findlay Tall Timbers Distribution Center seeks a Customer Logistics Coordinator to act as the key liaison among customers, carriers, and warehouse operations. You will manage orders, coordinate shipments, monitor inventory, and communicate with customers to ensure timely, accurate fulfillment.

The role emphasizes strong communication, organization, and teamwork in a fast-paced logistics environment with safety and procedures at the forefront.

Qualifications

• High School Diploma or GED required.
• Experience in customer service, logistics, warehousing, or supply chain operations preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficient in Microsoft Office, including Excel and Outlook.
• Experience with Warehouse Management Systems (WMS) and customer portals is a plus.
• Strong attention to detail and commitment to accuracy.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and customer portals.
• Coordinate inbound and outbound shipments, including scheduling pickups, deliveries, and carrier appointments.
• Enter, maintain, and verify order, inventory, and shipping information within warehouse management and customer systems.
• Communicate shipment status, delivery updates, and issue resolution to customers and internal teams.
• Prepare shipping documentation, including Bills of Lading (BOLs), and support Advance Shipping Notifications (ASNs).
• Monitor inventory and assist with inventory-related inquiries and research.
• Partner with warehouse personnel and transportation providers to ensure customer requirements are met.
• Follow established operating procedures, inventory control processes, and safety guidelines.
• Maintain accurate records and documentation to support daily operations.
• Perform additional duties and special projects as assigned.

Skills

Communication skills

Organizational skills

Multitasking

Microsoft Office

Excel

Outlook

WMS

Customer portals

Attention to detail

Teamwork

Self-motivated

Education

High School Diploma or GED

Tools

WMS

Microsoft Office

Customer portals

Job description

The Customer Logistics Coordinator serves as a key point of contact between customers, carriers, and warehouse operations to ensure the accurate and timely movement of products. This position supports daily logistics activities through order management, shipment coordination, inventory monitoring, and customer communication while maintaining a high level of service and operational efficiency.

Essential Duties and Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and customer portals.
• Coordinate inbound and outbound shipments, including scheduling pickups, deliveries, and carrier appointments.
• Enter, maintain, and verify order, inventory, and shipping information within warehouse management and customer systems.
• Communicate shipment status, delivery updates, and issue resolution to customers and internal teams.
• Prepare shipping documentation, including Bills of Lading (BOLs), and support Advance Shipping Notifications (ASNs).
• Monitor inventory and assist with inventory-related inquiries and research.
• Partner with warehouse personnel and transportation providers to ensure customer requirements are met.
• Follow established operating procedures, inventory control processes, and safety guidelines.
• Maintain accurate records and documentation to support daily operations.
• Perform additional duties and special projects as assigned.

Qualifications

• High School Diploma or GED required.
• Previous experience in customer service, logistics, transportation, warehousing, or supply chain operations preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to prioritize work and adapt in a fast-paced environment.
• Self-motivated with the ability to work independently and as part of a team.
• Proficient in Microsoft Office, including Excel and Outlook.
• Experience with Warehouse Management Systems (WMS) and customer portals is a plus.
• Strong attention to detail and commitment to accuracy.

Physical Requirements and Work Environment

• Primarily office-based with frequent interaction within a warehouse environment.
• Ability to sit for extended periods while working on a computer.
• Occasional lifting of office materials or supplies up to 25 pounds.
• Ability to walk throughout the warehouse as needed to support operations.
• Exposure to moderate to high noise levels and moving equipment within the warehouse environment.
• Must be able to work safely around warehouse machinery and equipment.

Why Join Us?

At Findlay Tall Timbers Distribution Center, you'll play a critical role in supporting customer satisfaction and supply chain success. We offer a collaborative work environment where employees are valued, supported, and encouraged to grow.

Findlay Tall Timbers Distribution Center is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other protected characteristic under applicable law.