On-Site Vehicle Prep & Customer Service Attendant (Contract)

HireArt, Inc.; Charlotte (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Flexible Spending Account

401k package

Disability and life insurance

Job summary

HireArt, Inc. is assisting our client to hire a Lot Attendant to provide on-site operational support at the Charlotte facility. The role focuses on customer service, vehicle readiness, and efficient handling of rental processes in a fast-paced environment.

The ideal candidate has at least 1 year of in-person customer service experience, a valid driver's license, and strong communication skills. This is a 3-month, on-site contract with potential for extension in a dynamic rideshare operation.

Qualifications

• 1+ year of experience in an in-person customer service role (e.g., retail, technical support, hospitality).
• Valid, unrestricted driver's license; satisfactory driving record; and insurable under the company’s policy.
• Familiarity with the local market area.
• Strong verbal and written communication skills.
• Proven ability to maintain patience, de-escalate situations, and work effectively in a team.
• Ability to follow instructions and work independently.
• Ability to handle prolonged standing and walking.
• HireArt covers all costs for short- and long-term disability and life insurance.
• 401k package.

Responsibilities

• Assist customers with the rental process, including check-in, vehicle assignment, and rental return.
• Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections.
• Manage and organize vehicle compliance documents.
• Organize the vehicle lot and coordinate vehicle transportation.
• Complete daily rental operations tasks.
• Report vehicle issues, program challenges, and bugs to the designated point of contact.
• Maintain the company’s service standards when interacting with drivers.
• Communicate effectively with on-site staff and remote support teams.
• Provide clear, concise updates and maintain accurate documentation.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Independence

Job description

HireArt, Inc. is assisting our client to hire a Lot Attendant to provide on-site operational support at the Charlotte facility. The role focuses on customer service, vehicle readiness, and efficient handling of rental processes in a fast-paced environment.

The ideal candidate has at least 1 year of in-person customer service experience, a valid driver's license, and strong communication skills. This is a 3-month, on-site contract with potential for extension in a dynamic rideshare operation.