On-Site Undercarriage Support Technician

Yancey Bros Co.; Austell, Northern (GA, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Full benefits package

401k plan with company match

Profit sharing

Employee wellness programs

Job summary

Yancey Bros. Co. in Austell, GA is seeking an Undercarriage Customer Support Representative to measure wear on steel tracked equipment, log data in CTS Pro, and communicate undercarriage status to customers and the company.

The role emphasizes safety, accuracy, and clear reporting. The ideal candidate has a mechanical aptitude, basic computer skills, and the ability to follow service instructions, with experience in shop settings and handling caustic materials.

Qualifications

• High school diploma or equivalent.
• Experience in a shop setting (auto/truck/heavy equipment/rental).
• Ability to read and follow service material instructions or quotes.
• Safety-conscious with caustic chemicals/materials.
• Occasional heavy lifting up to 100 lbs.
• Able to operate machinery and forklift.

Responsibilities

• Contact customers to arrange measurement.
• Visit customer site and follow safety guidelines.
• Secure machine to complete undercarriage work.
• Measure all components and load measurements into CTS Pro.
• Inform customer of undercarriage status and report findings to PSSR.
• Write service reports and keep the work area clean.

Skills

Shop experience

Read service instructions

Handle caustic materials

Heavy lifting

Operate machinery/forklift

Education

High school diploma

Job description

Yancey Bros. Co. in Austell, GA is seeking an Undercarriage Customer Support Representative to measure wear on steel tracked equipment, log data in CTS Pro, and communicate undercarriage status to customers and the company.

The role emphasizes safety, accuracy, and clear reporting. The ideal candidate has a mechanical aptitude, basic computer skills, and the ability to follow service instructions, with experience in shop settings and handling caustic materials.