Undercarriage Customer Support Rep

Yancey Bros Co.; Austell, Northern (GA, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Full benefits package

401k plan with company match

Profit sharing

Employee wellness programs

Job summary

Yancey Bros. Co. in Austell, GA is seeking an Undercarriage Customer Support Representative to measure wear on steel tracked equipment, log data in CTS Pro, and communicate undercarriage status to customers and the company.

The role emphasizes safety, accuracy, and clear reporting. The ideal candidate has a mechanical aptitude, basic computer skills, and the ability to follow service instructions, with experience in shop settings and handling caustic materials.

Qualifications

• High school diploma or equivalent.
• Experience in a shop setting (auto/truck/heavy equipment/rental).
• Ability to read and follow service material instructions or quotes.
• Safety-conscious with caustic chemicals/materials.
• Occasional heavy lifting up to 100 lbs.
• Able to operate machinery and forklift.

Responsibilities

• Contact customers to arrange measurement.
• Visit customer site and follow safety guidelines.
• Secure machine to complete undercarriage work.
• Measure all components and load measurements into CTS Pro.
• Inform customer of undercarriage status and report findings to PSSR.
• Write service reports and keep the work area clean.

Skills

Shop experience

Read service instructions

Handle caustic materials

Heavy lifting

Operate machinery/forklift

Education

High school diploma

Job description

Description

Who We Are:

From Georgia. For Georgia.Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage Customer Support Representative will measure wear, inspect and use CTS to track undercarriage components for customer and Yancey Bros. Co. owned equipment.

Primary Responsibilities:

• Contact customers to arrange for measurement
• Visit customer site and follow all safety guidelines
• Secure machine to complete undercarriage
• Measure all components
• Load measurements into CTS Pro
• Inform customer of undercarriage status
• Report findings to appropriate PSSR

Additional Responsibilities:

• Write service reports once jobs are completed
• Keep work area clean throughout process
• Participate in required safety program, and work in a safe manner
• Additional duties as assigned by manager

Who We Are Looking For:

To be successful in this position you should have a mechanical aptitude, be organized and safely work with caustic materials. You should have basic computer skills, be able to read and follow service material instructions and quotes, and write clear and concise work orders. The ability to multitask and problem solve are essential to this position as well.

Education/Experience:

• High school or equivalent

Required Qualifications/Skills:

• Prior experience in a shop setting (auto/truck/heavy equipment/rental)
• Read and follow service material instructions or quotes
• Work safely with caustic chemicals/materials
• Occasional heavy lifting up to 100 lbs
• Able to operate machinery and forklift

Preferred Qualifications/Skills:

• Prior experience as heavy equipment technician

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Compensation
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Tuition Reimbursement
• Ongoing Training

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.