On-Site Transit Dispatcher — Shape Routes & Impact

Allegan County; Allegan Township (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Transit in Allegan, MI is seeking a Dispatcher to direct day-to-day route and trip operations. This full-time, on-site role supports safe, cost-effective, on-time performance while communicating with drivers and monitors. Hours: 4:00am–9:00pm CST, with a 11:30am–8:00pm schedule, Monday–Friday.

You will assist with dispatching rides, organize trips, and maintain strong provider relations to ensure reliability and service quality.

Qualifications

• High school diploma or GED.
• 2+ years in transportation routing, dispatching, and scheduling expertise preferred.
• 1 year experience working with the applicable transit scheduling system preferred.
• Possess valid authorization to work in the United States.
• Regular attendance is required.

Responsibilities

• Assist with all phone call information and dispatching of rides
• Organize and route trips based on schedule and location to ensure optimal performance
• Provide assistance to drivers for directions to destinations
• Assist drivers and transportation providers with problems or issues relating to scheduling
• Establish and maintain effective communication with transportation providers
• Report and record all incidents to the applicable manager
• Document and report provider no shows or on-time-performance issues
• Inform transportation providers of their next-days trips and any new trips that occur
• Monitor radio, telephones and on-road provision of service for quality
• Record time of departure, destination, and expected time of return
• Provide feedback on drivers’ performance

Skills

Communication skills

Organizational skills

Scheduling software

Two-way radio communication

Data analysis

Microsoft Word/Excel

Education

High school diploma or GED

Tools

Transit scheduling system

Microsoft Word

Excel

GPS/GIS knowledge

Job description

MTM Transit in Allegan, MI is seeking a Dispatcher to direct day-to-day route and trip operations. This full-time, on-site role supports safe, cost-effective, on-time performance while communicating with drivers and monitors. Hours: 4:00am–9:00pm CST, with a 11:30am–8:00pm schedule, Monday–Friday.

You will assist with dispatching rides, organize trips, and maintain strong provider relations to ensure reliability and service quality.