Transit Dispatcher: Route & On-Time Coordinator

MTM, Inc.; Michigan; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holidays

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Transit is seeking a Dispatcher to coordinate day-to-day route and trip operations at our Allegan, MI office. You’ll ensure safe, cost-efficient, on-time performance and maintain sign-in/out records while communicating service issues to drivers and monitors.

Responsibilities include organizing trips, assisting drivers with directions, reporting incidents, and tracking on-time performance. This is a full-time, on-site role with a steady schedule and competitive hourly pay of $20.

Qualifications

• High school diploma or GED equivalent.
• 2+ years in transportation routing, dispatching, and scheduling expertise preferred.
• 1 year experience with the applicable transit scheduling system preferred.
• Possess valid authorization to work in the United States.
• Regular attendance is required.

Responsibilities

• Assist with all phone call information and dispatching of rides.
• Organize and route trips based on schedule and location to ensure optimal performance.
• Provide assistance to drivers for directions to destinations.
• Assist drivers and transportation providers with problems or issues relating to scheduling.
• Establish and maintain effective communication with transportation providers.
• Record and report incidents to the applicable manager.
• Document and report provider no shows or on-time-performance issues.
• Inform providers of next-day trips and any new trips.

Skills

Communication skills

Organizational skills

Timeliness & attention to detail

Data analysis

Education

High school diploma or GED

2+ years in transportation routing/dispatching

1 year in transit scheduling system

Authorized to work in the United States

Regular attendance

Tools

Scheduling software

Microsoft Word

Microsoft Excel

Job description

MTM Transit is seeking a Dispatcher to coordinate day-to-day route and trip operations at our Allegan, MI office. You’ll ensure safe, cost-efficient, on-time performance and maintain sign-in/out records while communicating service issues to drivers and monitors.

Responsibilities include organizing trips, assisting drivers with directions, reporting incidents, and tracking on-time performance. This is a full-time, on-site role with a steady schedule and competitive hourly pay of $20.