Dispatcher - MTM Transit

Allegan County; Michigan; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Transit is seeking a dispatcher for an on-site, full-time role in Allegan, MI. This position directs day-to-day route and trip operations, ensuring safe, on-time performance and effective communication with drivers and monitors.

The role requires coordinating schedules, resolving issues, and maintaining accurate records to support seamless service. You will work with drivers, planners, and the client to optimize routes and timeliness, with hours Monday–Friday and a fixed schedule.

Qualifications

• High school diploma or GED is required.
• 2+ years in transportation routing, dispatching, and scheduling preferred.
• Authorized to work in the United States.

Responsibilities

• Assist with phone calls and dispatching rides.
• Organize and route trips based on schedule and location.
• Provide directions to destinations for drivers.
• Assist drivers with scheduling issues.
• Maintain communication with transportation providers.
• Report incidents to the manager.
• Document no-shows and on-time performance.
• Communicate next-day trips and new trips to providers.
• Monitor service quality via radios and phones.
• Record departure, destination, and return times.
• Provide feedback on driver performance.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Scheduling software

Two-way radio use

Data analysis

Microsoft Word

Microsoft Excel

Confidentiality

Regular attendance

Education

High school diploma or GED

Tools

Scheduling software

Microsoft Word

Microsoft Excel

Job description

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable).

Location: 750 Airway Drive Allegan, MI

This is a full-time, on site position at our office in Allegan.

Hours of Operation: Monday through Friday 4:00am – 9:00pm CST / Saturdays 4:00am - 3:00pm CST

Schedule: 11:30am - 8pm, Monday - Friday

What you’ll do:

• Assist with all phone call information and dispatching of rides
• Organize and route trips based on schedule and location to ensure optimal performance
• Provide assistance to drivers for directions to destinations
• Assist drivers and transportation providers with problems or issues relating to scheduling
• Establish and maintain effective communication with transportation providers
• Report and record all incidents to the applicable manager
• Document and report provider no shows or on-time-performance issues
• Inform transportation providers of their next-days trips and any new trips that occur
• Monitor radio, telephones and on-road provision of service for quality
• Record time of departure, destination, and expected time of return
• Provide feedback on drivers’ performance

What you’ll need:

Experience, Education & Certifications:

• High school diploma or G.E.D. equivalent
• 2+ years in transportation routing, dispatching, and scheduling expertise preferred
• 1 year experience working with the applicable transit scheduling system preferred
• Possess valid authorization to work in the United States
• Regular attendance is required

Skills:

• Excellent communication and interpersonal skills
• Good organizational skills with attention to timeliness and details
• Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
• Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
• Ability to maintain high level of confidentiality
• Regular attendance is required

Even better if you have...

• Knowledge of GPS and GIS systems preferred

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities
• PAY: $20 per hour