On-Site Tier 1 Help Desk Technician – Grow with Us

Exemplar Companies; Oregon (WI); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Medical and dental insurance

401(k) with company match

Paid Time Off (PTO)

Job summary

Exemplar Companies is seeking a Tier 1 Help Desk Technician in Clackamas, Oregon. This position involves handling IT support requests, proactive maintenance, and client interactions. Candidates should possess a high school diploma and 3+ years of experience in MSP environments. The role offers an hourly pay of $21–$25, along with benefits including medical and dental insurance and a 401(k) plan. Regular travel to local client sites is required, making flexibility and strong troubleshooting skills essential.

Qualifications

• 3+ years of experience working for an MSP at Tier I or Tier II Help Desk level.
• Ability to manage a flexible schedule and work independently.
• Valid driver's license required.

Responsibilities

• Delight our clients with a friendly, quick, and helpful experience.
• Apply diagnostic techniques to identify problems, investigate root causes, and recommend solutions.
• Maintain system performance by testing existing equipment and software.

Skills

Client interaction

Technical troubleshooting

Communication skills

Proactive maintenance

Education

High school diploma or GED

Tools

Microsoft Azure

Windows Server

Office 365 / Microsoft 365

Job description

Exemplar Companies is seeking a Tier 1 Help Desk Technician in Clackamas, Oregon. This position involves handling IT support requests, proactive maintenance, and client interactions. Candidates should possess a high school diploma and 3+ years of experience in MSP environments. The role offers an hourly pay of $21–$25, along with benefits including medical and dental insurance and a 401(k) plan. Regular travel to local client sites is required, making flexibility and strong troubleshooting skills essential.