On-Site IT Help Desk Tech – Tier I Support (Beaverton)

Pacific Office Automation; Beaverton (OR); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Opportunities for advancement and领导出

Supportive, team‑oriented environment

Medical, dental, vision, and life insu

401(k) with company match

PTO, vacation, and sick leave

FSA program

Job summary

Pacific Office Automation is seeking a Tier I Help Desk Technician in Beaverton, OR to provide first‑line IT support for Windows devices and Microsoft 365 services. You’ll triage, diagnose, and resolve user issues, while maintaining clear ticket notes and professional communication with end users.

The role emphasizes strong problem‑solving, multi‑ticket handling in a fast‑paced environment, and a path toward growth within a supportive team. Prior MSP experience is a plus.

Qualifications

• Associate’s or Bachelor’s degree preferred (or equivalent hands‑on experience).
• 1–2 years of IT support experience in a help desk or MSP environment.
• Working knowledge of Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint).
• Basic understanding of Active Directory and user administration.
• Familiarity with Windows 10/11 troubleshooting and desktop support.
• Strong problem‑solving and troubleshooting mindset.
• Excellent written and verbal communication skills.
• Ability to manage multiple tickets in a fast‑paced environment.

Responsibilities

• Troubleshoot and resolve end-user issues related to Windows workstations, laptops, and mobile devices.
• Diagnose and remediate Microsoft 365 issues including Outlook, Teams, OneDrive, and SharePoint.
• Support user account management in Microsoft 365 and Active Directory (password resets, MFA, account unlocks).
• Identify and resolve network connectivity issues (VPN, Wi‑Fi, basic DNS/connectivity troubleshooting).
• Perform standard break/fix support for hardware and software issues.
• Escalate complex issues to Tier 2/3 teams with proper documentation and troubleshooting steps.
• Deliver clear, professional communication to end users and maintain accurate ticket notes.

Skills

Microsoft 365

Active Directory

Windows troubleshooting

Customer service

Strong communication

Education

Associate’s or Bachelor’s degree preferred (or equivalent hands‑on experience)

Tools

ConnectWise

ServiceNow

Intune

RMM tools

Azure/Entra ID

Job description

Pacific Office Automation is seeking a Tier I Help Desk Technician in Beaverton, OR to provide first‑line IT support for Windows devices and Microsoft 365 services. You’ll triage, diagnose, and resolve user issues, while maintaining clear ticket notes and professional communication with end users.

The role emphasizes strong problem‑solving, multi‑ticket handling in a fast‑paced environment, and a path toward growth within a supportive team. Prior MSP experience is a plus.