Tier II IT Help Desk — Onsite Support & Growth

Pacific Office Automation; Beaverton (OR); On-site; USD 30,307 - 39,950; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life insurance

401(k) with company match

PTO, Vacation, and Sick Leave

Job summary

A technology solutions provider in Beaverton, OR, is looking for a Tier II Help Desk Technician to provide frontline technical support. This role requires 2–4 years of help desk experience, strong problem-solving abilities, and excellent communication skills. Responsibilities include diagnosing errors, installing software, and managing escalations. The company offers a collaborative environment with robust benefits including health insurance and career advancement opportunities. Join a team that values diversity and invests in employee growth.

Qualifications

• 2–4 years of help desk experience or experience with an IT provider.
• Working knowledge of Windows Server environments.
• Understanding of networking concepts.

Responsibilities

• Diagnose computer errors and assess issue urgency.
• Install, configure, and upgrade PC software.
• Provide onsite support and manage escalation activities.
• Troubleshoot software, hardware, and network issues.

Skills

Problem-solving

Communication skills

Technical support

Troubleshooting

Education

Associate's degree

Tools

Windows Server

Job description

A technology solutions provider in Beaverton, OR, is looking for a Tier II Help Desk Technician to provide frontline technical support. This role requires 2–4 years of help desk experience, strong problem-solving abilities, and excellent communication skills. Responsibilities include diagnosing errors, installing software, and managing escalations. The company offers a collaborative environment with robust benefits including health insurance and career advancement opportunities. Join a team that values diversity and invests in employee growth.