Experience Services Coordinator

Cbre; Atlanta (GA); On-site; USD 52,000 - 68,000; Full time

Job summary

CBRE Group, Inc. in Atlanta seeks a Workplace Experience Coordinator to serve as the primary contact for tenants and customers, building lasting relationships and vibrant spaces.

You will execute the approved tenant experience strategy for the property under the Workplace Experience Manager and Host platform support. You will drive high-touch services across community programs, guest relations, events, amenity management, activations, and vendor partnerships, while reporting insights to improve

Responsibilities

• Drives consistent, world-class customer experience through high touch services for a building, campus, or portfolio, with the goal of ensuring that the experience, operations and services align with client needs and objectives.
• Services include, but are not limited to: Community Programs, Guest Relations, Meeting & Event Management, Amenity Management and monetization, Activations, Vendor and partner management, App (technology) and content management, tenant surveys and insights reporting.
• Implements an annual tenant engagement calendar of content, programs and activations.
• Contributes site-specific content through the Host (or other) app and building communications to drive tenant engagement, market events and services, run polls and surveys and promote perks and partnerships.
• May provide reporting and insight to clients and property teams to improve product and service delivery.

Job description

The Workplace Experience Coordinator acts as a point of contact for tenants and customers to build lasting relationships and create vibrant spaces. This role will implement the defined tenant experience strategy for the property, under the direction of the Workplace Experience Manager and the support of the Host platform.

Based on the approved asset experience strategy and scope of work, the Workplace Experience Coordinator will implement Host by CBRE’s people-led, technology-enabled services, to seamlessly connect tenants to their everyday workplace needs.

Key Responsibilities

• Drives consistent, world-class customer experience through high touch services for a building, campus, or portfolio, with the goal of ensuring that the experience, operations and services align with client needs and objectives.
• Services include, but are not limited to: Community Programs, Guest Relations, Meeting & Event Management, Amenity Management and monetization, Activations, Vendor and partner management, App (technology) and content management, tenant surveys and insights reporting.
• Implements an annual tenant engagement calendar of content, programs and activations.
• Contributes site-specific content through the Host (or other) app and building communications to drive tenant engagement, market events and services, run polls and surveys and promote perks and partnerships.
• May provide reporting and insight to clients and property teams to improve product and service delivery.