On‑Site Telephony Technician — Correctional Facility IT

Corporate Connections LLC; Independence (VA); On-site; USD 49,000 - 60,000; Full time

Job summary

Corporate Connections LLC is seeking a Site Administrator Technician for on-site work at River North Correctional in Virginia. The role combines hands-on technical work with on-site administration and requires liaison with facility staff to keep inmate phone systems up and records accurate.

You will troubleshoot, perform preventive maintenance, and generate reports while ensuring security clearances are met. Travel up to 45 miles and a salary range of $48,700–$60,240 applies.

Qualifications

• High school diploma or equivalent.
• 1 to 3 years of technical and office experience.
• At least 2 years IT or telephony installation and troubleshooting experience.
• Working knowledge of telephony, networking and wireless technology.
• Strong data entry accuracy and typing speed of 50+ words per minute.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook).
• Solid written, organizational and verbal communication skills.

Responsibilities

• Process staff requests for account suspensions, block and unblock requests, inmate Telephone ID requests and voice recognition resets.
• Run daily system checks to make sure every phone is working.
• Perform or schedule monthly preventive maintenance on all inmate phones and related equipment.
• Troubleshoot and fix phone system issues within 4 hours of a service request or system failure.
• Open, track and close tickets for all maintenance and service work, and report outages promptly.
• Support facility staff with reports, investigations, data requests and trouble reports.
• Join weekly account calls and prepare weekly and monthly activity and maintenance reports.
• Handle basic telephone repair and maintenance for the facility.
• Escalate anything outside the role’s scope to the Account Manager.
• Build strong working relationships with facility staff and customer contacts.

Skills

Communication skills

Organizational skills

Verbal communication

Typing 50+ wpm

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Corporate Connections LLC is seeking a Site Administrator Technician for on-site work at River North Correctional in Virginia. The role combines hands-on technical work with on-site administration and requires liaison with facility staff to keep inmate phone systems up and records accurate.

You will troubleshoot, perform preventive maintenance, and generate reports while ensuring security clearances are met. Travel up to 45 miles and a salary range of $48,700–$60,240 applies.