VA - Site Administrator Technician I

ShawnTech Communications, Inc.; Virginia; Híbrido; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

ShawnTech Communications, Inc. seeks a technically versatile Telecommunications Technician to support inmate communication systems, including phones, video visitation, and tablets.

You will perform data entry and coordinate with correctional facility staff daily to ensure reliable service. Responsibilities include troubleshooting, maintaining onsite wiring and networking hardware, and providing on-site instruction.

Formación

• 2+ years of telecommunications experience including installation, repair and troubleshooting of inmate communication systems.
• 2 years of experience with computer/network installation and repair.
• Strong organizational, interpersonal, presentation and communication skills.
• High School Diploma or GED; some college courses preferred.
• Must be able to consistently pass criminal background screens.
• Inmate telecom experience preferred.
• Experience with wireless networking and cabling is a plus.

Responsabilidades

• Troubleshooting, correcting, and servicing issues with inmate technology systems.
• Maintain, repair, and operate onsite telecommunications hardware and networking gear at facilities.
• Address basic telephone repair and maintenance needs of the facility.
• Meet all service requirements as set forth by the customer contract.
• Build and maintain relationships with facility personnel and customer contacts; coordinate with vendors and contractors.
• Monitor time and control service-related expenses.
• Deliver services promptly to ensure high system performance and customer satisfaction.
• Provide onsite instruction and training for site personnel as necessary.

Conocimientos

Telecommunications

Customer service

Troubleshooting

Data entry

Communication

Educación

High School Diploma or GED

Descripción del empleo

River North Correctional Center - Independence, VA 24348

Overview

Position Type

Full Time

Job Shift

Monday thru Friday

Travel Percentage

Up to 25%

Description

Job Description
This position requires a trustworthy and versatile technical individual with a background in telecommunications, computer systems, general repair, maintenance, and system support. This position will provide customer service related to inmate technologies to include phones, video visitation systems, and inmate tablets. Daily data entry is required for this role. Preferred experience includes telecom wiring, computer maintenance & repair, general mechanical aptitude, and software applications. The individual must be able to work on their own within the correctional facility while interacting with customers, employees, and partners daily. The incumbent will maintain a high level of ongoing effective communication with correctional facility personnel to ensure quality customer service is being provided to all customers and issues are being resolved in a timely manner.

Key Responsibilities

• Troubleshooting, correcting, and servicing issues with inmate technology systems.
• Maintain, repair, and operate the onsite telecommunications hardware, networking hardware/software, access points, various electronic equipment, and wiring at all assigned correctional facilities.
• Addressing basic telephone repair and maintenance needs of the facility
• Meeting all service requirements as set forth by the customer contract.
• Building and maintaining working relationships with the facility personnel and customer contacts. Interfacing with all correctional personnel, various vendors, and contractors to resolve all onsite technical problems.
• Monitoring time and controlling service-related expenses
• Delivering services in a timely and effective manner ensures optimal system performance resulting in highly satisfied customers.
• Provide onsite instruction and training for site personnel, as necessary.

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Qualifications

Job Qualifications

• 2+ years of experience in telecommunications – including installation, repair, and troubleshooting of various inmate communication systems (inmate telephones, video visitation systems, TTY or VRS Units, and Wi-Fi/Access Points)
• 2 years of experience with computer / network installation and repair.
• Strong organizational, interpersonal, presentation and communication skills
• High School Diploma or GED. Some college courses preferred.
• Basic computer skills
• Must be able to consistently pass criminal background screens.
• Previous Inmate Telecom experience highly preferred
• Experience with wireless networking and cabling
• Knowledge of fiber optic cable, testing, splicing, and provisioning is a plus
• Basic understanding of network and bandwidth capabilities of services offered