On-Site Telephony Technician – Correctional Facility

Corporate Connections LLC; Warsaw (VA); On-site; USD 49,000 - 60,000; Full time

Job summary

Corporate Connections LLC is seeking a Site Administrator Technician to manage the inmate phone system on site at a Virginia correctional facility. This hands-on role blends technical work with administrative duties in a controlled environment.

You will monitor phones, perform system checks, conduct maintenance, and quickly troubleshoot issues. Travel up to 45 miles is required, with background checks and 24/7 response expectations in place.

Qualifications

• High school diploma or equivalent.
• 1 to 3 years of technical and office experience.
• At least 2 years of IT or telephony installation and troubleshooting experience.
• Working knowledge of telephony, networking and wireless technology.
• Strong data entry accuracy and typing speed of 50+ WPM.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook).
• Solid written, organizational and verbal communication skills.

Responsibilities

• Process staff requests for account suspensions, block and unblock requests, inmate Telephone ID requests and voice recognition resets.
• Run daily system checks to make sure every phone is working.
• Perform or schedule monthly preventive maintenance on all inmate phones and related equipment.
• Troubleshoot and fix phone system issues within 4 hours of a service request or system failure.
• Open, track and close tickets for all maintenance and service work, and report outages promptly.
• Support facility staff with reports, investigations, data requests and trouble reports.
• Join weekly account calls and prepare weekly and monthly activity and maintenance reports.
• Handle basic telephone repair and maintenance for the facility.
• Escalate anything outside the role's scope to the Account Manager.
• Build strong working relationships with facility staff and customer contacts

Skills

Telephony

Networking

Wireless technology

Data entry 50 WPM

Microsoft Office

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Corporate Connections LLC is seeking a Site Administrator Technician to manage the inmate phone system on site at a Virginia correctional facility. This hands-on role blends technical work with administrative duties in a controlled environment.

You will monitor phones, perform system checks, conduct maintenance, and quickly troubleshoot issues. Travel up to 45 miles is required, with background checks and 24/7 response expectations in place.