Correctional Site Admin & IT Technician

Corporate Connections LLC; Big Stone Gap (VA); On-site; USD 42,000 - 63,000; Full time

Job summary

Corporate Connections LLC is seeking a Site Administrator Technician to handle both administrative and technical duties in a correctional facility. You will manage data entry, respond to calls and emails from internal/external customers, and be the first contact for inmate call control system tasks.

Responsibilities include processing access requests, performing regular system checks, scheduling maintenance, and generating weekly/activity reports.

Qualifications

• High school diploma or equivalent.
• 1-3 years’ technical and office experience required.
• Minimum of 2 years of related IT/Telephony installs and troubleshooting experience.
• Proficient with Telephony, Networking, and an understanding of wireless technology.
• Basic writing, organizational, and oral communication skills required.
• High accuracy in data entry skills; 50+ WPM.

Responsibilities

• Process staff requests for account suspensions, blocks, and inmate requests for Telephone ID and Voice Recognition.
• Perform system checks daily to ensure phones are functioning.
• Schedule PMI/Maintenance on inmate telephones and related ITS equipment monthly.
• Troubleshoot and service inmate call systems within 4 hours of request/failure.
• Open and close tickets; track PMI, maintenance and service work.
• Report outages; conduct follow-up and confirm ticket closures.
• Support facilities staff with reports, investigations, and trouble reports.
• Create weekly reports of requests, service tickets, and issues resolved.
• Document preventive maintenance within 2 business days of inspections; maintain logs.
• Provide monthly activity/usage reports for ITS collect/prepaid/debit usage.
• Travel up to 45 miles between work locations.

Skills

Data entry

Customer service

Telephone system knowledge

Strong written/oral communication

High typing speed

Education

High school diploma or equivalent

Tools

Microsoft Office

Telephony systems

Job description

Corporate Connections LLC is seeking a Site Administrator Technician to handle both administrative and technical duties in a correctional facility. You will manage data entry, respond to calls and emails from internal/external customers, and be the first contact for inmate call control system tasks.

Responsibilities include processing access requests, performing regular system checks, scheduling maintenance, and generating weekly/activity reports.