On-Site Technology Systems Specialist

Sanford; Beaver Dam (WI); On-site; USD 33,000 - 52,000; Full time

Job summary

Sanford Health, the largest rural health system in the United States, seeks a technology-support specialist to assist guests and team members with devices and systems across clinical and non-clinical settings. You will troubleshoot, educate on best practices, and maintain Sanford technology standards on-site.

Role requires strong communication, problem-solving, and a passion for excellent customer service, with duties spanning patient rooms, departments, and facilities as needed.

Qualifications

• Associate's degree required; leadership may consider 3 years of applicable experience in customer service and technology.
• 2 years experience in technical support or customer service preferred.
• Valid Driver's License required; must maintain a good driving record.

Responsibilities

• Approach customers with knowledge, empathy and happiness to provide an exceptional experience.
• Troubleshoot and replace company-owned devices; advise on best practices and productivity tips.
• Communicate across generations and departments to meet customer needs.
• Provide on-site support in multiple clinical and non-clinical areas.

Skills

Customer service

Technical support

Communication skills

Education

Associate's degree

Job description

Sanford Health, the largest rural health system in the United States, seeks a technology-support specialist to assist guests and team members with devices and systems across clinical and non-clinical settings. You will troubleshoot, educate on best practices, and maintain Sanford technology standards on-site.

Role requires strong communication, problem-solving, and a passion for excellent customer service, with duties spanning patient rooms, departments, and facilities as needed.